connectivity fixes for NVR devices
Ratings and Reviews
Pathetic Technical support
I have a problem. I’m in network engineer by training, and I know a thing or two about where the problem lies. However, the only actual support you have is by telephone call to someone in India. The technical support person did not know what a Macintosh was. Even after I explained it was the computer made by Apple.
Every single link on this page that goes to support send you to a generic Trenet help website. The first thing you need to do is put in your operating system – – there is no iOS in any of the pop ups. The second thing you do need to do is put in your unit and serial number. I have 30 cameras. Whenever I put one of those in I get support for that specific camera not for the iOS application
After three hours on the phone now with the only phone number, the technical support person has admitted that they are in over their head. His first suggestion was that I undo the two weeks of wiring and all three cameras and send them back to him. Finally after a lot of discussion he escalated me to level to technical support. They’re supposed to Call me back in six hours.
Do not buy any equipment from these people if you are using anything on an Apple platform.
Forces mjpeg encoding by saving over h.264 or h.265 config settings
Each time I view a camera with this app it will alter and save the config settings from h.264 or h.265 to mjpeg. It does this when the stream is logged in as an administrator. If it’s not set to mjpeg and you’re not logged in as an administrator, it won’t stream anything. As far as I can tell, it behaves this way for any sub-stream setting or client bandwidth availability. Once you stream from this app, you will be limited to mjpeg encoding across all other apps that use the sub-stream until you close this app and reconfigure the settings.
Besides fixing this major problem, I’d like to see an option to toggle between the main stream, sub-stream, and for some cameras, the third stream depending on bandwidth availability.
This app is very poor quality. The user interface is not well designed and intuitive. There are some really basic issues with the interface showing garbage characters instead of readable text. This should not be released software in the current state.
- TRENDnet Inc
- 62.2 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © TRENDnet Inc.
- In-App Purchases
- Upgrade to full version $3.99
With Family Sharing set up, up to six family members can use this app.