Tri Counties Mobile Banking 4+

Remote depisits

I like it and find it easy to handle.
BUT:
The drawback is, there is no way to identify where the deposit came from once it is made which is a problem if there are many in the same amount.
I had difficulty with it recently and was able to resolve it only with a lot of hassle.
Name, or account number of issuer of check would be super useful.

App still will not work

I have been trying to just transfer between my checking and high yield savings account which is located on another app for over a month. I’ve been to the bank, they don’t understand the app. If I write a check it gets “kicked” out of the system. Test deposits were blocked. Finally they fixed it to where test deposits will go through but only to my credit cards not saving accounts. I understand they are trying to push their high yield cd. I don’t want to lock up our money and the interest rate is still not as high as some other banks basic savings accounts. I can’t even send a message to the app developer. I have to leave a rating in order to get a bug fixed. I should be able to make a simple transfer. It’s been a month and a half. I feel like they don’t want us to transfer (our) money for some reason. We’ve been $@?! blocked….plus my other rating isn’t even up here?

Developer Response ,

We are sorry to hear about your experience and would like to learn more. Can you please complete the form at this secure link: https://www.tcbk.com/social-media-inquiries? We will have a team member reach out to assist.

Much of it still works, BUT...

Two stars because this ‘blue’ version (as opposed to the ‘yellow’ one) didn’t break EVERYTHING, some things still work. Absolutely nothing is better than the previous version, and I just wasted half an hour fighting with this STUPID app without finding any way to simply CHANGE THE AMOUNT of a recurring payment. You can see the amount, and you can “pay now” (NO THANKS), and you can “cancel” it entirely (NFW), and you can send an additional payment adding up to the correct amount (enjoy paying the extra postage and printing costs, TCB), but there’s no way to change the amount or even create a new recurring payment and then canceling the old one, so I’ll have to do this every month. Grr.

Developer Response ,

We are sorry to hear about your experience and would like to learn more. Can you please complete the form at this secure link: https://www.tcbk.com/social-media-inquiries? We will have a team member reach out to assist.