Golden 1 Mobile 4+

Golden 1 Credit Union

Designed for iPad

    • 4.7 • 56.6K Ratings
    • Free

Screenshots

Description

With the Golden 1 Mobile app, you can use your iPhone® to easily and securely:

• Check your balance
• Deposit checks
• Pay your bills
• Pay other people
• Transfer funds
• Find nearby Golden 1 ATM or branch locations

It's easy, fast, and convenient. Get started by downloading our mobile app today. Log into the app using the same credentials you use to access Online Banking. If you have not signed on to Online or Mobile Banking, you can also enroll using your mobile device from the Sign Up button.

USER FEEDBACK
If you would like to send us your feedback or need technical support, please email us at: mbrsvc@golden1.com.

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iPhone is a registered trademark of Apple Inc. Popmoney is a registered trademark of Fiserv, Inc., or its affiliates.

What’s New

Version 22.1.100

We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.

Ratings and Reviews

4.7 out of 5
56.6K Ratings

56.6K Ratings

Account since i was 16 ,

Unsure.

After the new update, the app is considerably slower and now it won’t save when I want to be able to check the instant balance. Nor the Face ID. Everything also looks like it’s in night mode and makes looking at the balances during the day a little unpleasant and confusing. The fonts themselves are especially smaller now and it’s hard to tell the difference between your current balance and available balance because there isn’t any way to distinguish them visibly if you’re in a hurry. Overall, I’m not going to stop using the app because I don’t have time to go to the bank, but it’s slightly less easy and less appealing now with some of these changes or bugs.

Developer Response ,

So sorry for the trouble! We are working diligently to resolve the bugs and connectivity issues arising out of this update. Please email us at mbrsvc@golden1.com with more information such as your iphone model and iOS software version so we can investigate.

ldion2208 ,

App needs to actually work

Poor performance.
Many times I have used the app only to find that clicking on certain features like transfer money will lock the app completely. I have to get out without even signing off and then re-enter the app to finish my banking needs. However if I try to transfer funds again after leaving the app and signing back in, it will lock once again forcing me to get out and sign back in again.
Today I see the app has transactions posted but some, not all, of the transactions do not have the business to which the payment was made. It simply says posted date and the amount. Some of the transactions with no pay to name previously had pay to names just a few days ago, so why it suddenly disappeared does not make any sense. It seems to always be one problem or another with this app making it seem like Golden One needs a lot of work in many areas to compete with other credit unions. Everyone uses apps, it’s now a way of regular life. If Golden one cannot get their app to work properly and consistently every single time with no issues like Bank of America, or Citibank, it makes me feel very insecure about doing business with Golden One and I may have to take my business elsewhere.

Developer Response ,

Hi there, sorry for the inconvenience this has caused you. Our IT team has made fixes to the app. Please be sure to update the app to the latest revised version. If issues persist please call us at 1-877-465-3361.

PLKlootin ,

App is great when it’s not broken (SWITCH TO DISCOVER)

I’ve been unable to use my online banking app and have been locked out of my account countless times due to this.(THIS HAS BEEN GOING ON FOR OVER A MONTH) Which has forced me to sit on the phone on hold waiting to speak to an agent so they can fix my problem in 15 seconds only for my app to work one SINGLE time before it breaks again and locks me out forcing me to repeat the cycle. If this isn’t fixed soon i’m switching to Wells Fargo. Your move Golden 1. UPDATE: App is still completely broken and unable to work yet I see the devs responding to the endless complaints saying how everything is all fixed and how diligently they’re working to make sure it doesn’t happen again. YOUR APP IS BROKEN AND HAS BEEN FOR MONTHS. I’ve already made the switch to Discover which I have never had problems with and I would highly recommend everyone here do. We have been patient but you can only be so patient when your banking app doesn’t work at all and you have no access to your OWN MONEY. If I could give negative stars I would. (SWITCH TO DISCOVER) Discover has excellent customer service and their app actually works.

Developer Response ,

Hi there, we apologize for your experience. Our app has been experiencing unexpected outages. The app is now up and running and we are diligently working on a fix to prevent future service interruptions.

App Privacy

The developer, Golden 1 Credit Union, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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