iPhone Screenshots

Description

With the BofA Prepaid app, you can easily access your BofA Prepaid accounts anytime anywhere all from your phone! You must have received a BofA Prepaid card from an employer, government agency or company with whom you do business prior to using the BofA Prepaid app.*
This application is free to download and makes it easy for you to manage your Prepaid accounts on the go!
FEATURES
Once you've created a passcode for logging on, you'll have access to:
* View Prepaid Card balances
* View Prepaid Card transaction history
* ATM Locator
* Suspend or reactivate Prepaid Cards
* Manage alerts
MOBILE SECURITY
Your security is our priority. Mobile data transmissions and account information are protected by the same highly secure SSL Standards, just like they are when you access your Prepaid accounts online. Experience the freedom of mobile account access at the palm of your hands!
For questions about the BofA Prepaid app, please contact us by calling 844.511.1331 or emailing mobileservices@prepaidcard.bankofamerica.
*This is not the Bank of America Mobile Banking app, which allows you to access your Bank of America, N.A. bank and Merrill Lynch brokerage accounts.
Terms and Conditions: https://prepaid.bankofamerica.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Terms.pdf
Privacy Notice: https://prepaid.bankofamerica.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Privacy.pdf

Bank of America N.A. Member FDIC
© 2018 Bank of America Corporation

Ratings and Reviews

1.6 out of 5
331 Ratings

331 Ratings

Professor_Handyman ,

No Value Add

This app is so disappointing and underwhelming. It does nothing. Well, it does one thing:you can check your balance and see the last xx number of transactions (all in the same list).

That’s it. You can’t Transfer funds, makes deposit, pay anything with it, really nothing else provided , no addl functions and features. Taking up valuable space on my phone for virtually no value added. It’s pretty worthless. There are only a limited number of functions provided on BofA’s website also, but they work and they’re about all you need.

So why can’t you extend the functions and features of this app to include those few things you can do online? Wouldn’t take much effort or $$ to develop and would be far more useful if I could do everything I need on the app and not have to log onto the website .

Gud Spelher ,

Not supported?!?

So my EDD is forcibly sent to me through BoA which is not my bank. I was thrilled to log onto the website and see a pop up for an app since I have no other reason to use my laptop.

Upon download you’re apparently required to make a new user name. I’d think a corporation your size would have some transfer ability but why not put that back on the user if we can, huh?

So I make a new account for just this app only to have it tell me that my card is not supported. Well it’s THAT card that I need to manage and THAT card that I was checking on on the EDD website which told me you now have an app for managing prepaid cards.

It’s bad enough I’m forced to use BoA over my preferred bank but being treated like second class citizens or some sort of afterthought is getting tiring. I don’t feel like I’m treated as a customer by BoA more like the sibling you’re stuck babysitting and hate to be around.

Why shouldn’t I have access to my card as well? My hard earned disability isn’t important enough for you? My merchant fees not good enough for you. I really thought “finally we’re being treated like people too! We get an app like everyone else.” Alas, no, this is for somebody else not us lowly EDD scabs.

Developer Response ,

Thank you for taking the time to review the app. I am sorry to learn that you are having trouble getting started. Your EDD unemployment or disability card is supported for this app. If you call 844-511-1331, I am confident that customer service can walk you through the enrollment process. Please have your prepaid card information ready if you decide to call. - Rocco

Devan30 ,

This is the worst app in the App Store

Tried entering my user and password. App locked me out. Massage said wait 60 min to unlock my account. After an hour opened the app changed my password. App locked my locked me out for a second time. Called customer service. Customer service said they reset my password. Tried to enter temp password. App locked me out for a third time. Called customer service again. Rep told me there was not a 60 min waiting time. Read the email to the customer service rep verbatim. He told me still there was no 60 min wait to unlock my account and the first rep gave me a temp password for the website not for the app. It was a very frustrating conversation. I will DEFINITIVELY be deleting this app. If I could give the app and customer service ZERO stars I would!!!!!!!!

Developer Response ,

Thank you for taking time to review the app. I apologize for the customer service you received when you called. I will address this with the call center agent and manager immediately. Please keep in mind that you will need to create a new app profile even if you already have an existing web account. - Rocco

Information

Seller
Bank of America
Size
81.3 MB
Category
Finance
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Dutch, French, German, Icelandic, Italian, Polish, Spanish

Age Rating
Rated 4+
Copyright
© 2018 Bank of America
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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