TruGreen 4+

I’m writing two parts to my review. Firstly, the app is well-designed and simple and to the point. If you want to add services it is easy to do so using the app. It also allows you to see when the last service was. The ability to see detailed invoices is there though I take advantage of prepayment discounts.

Secondly, on the subject of pricing. While it is fairly easy to determine a set price for yards, I think that there should be wiggle room for returning customers who can make a great case for service like trees and shrubs as my landscape only contains approximately ten trees and shrubs in total though I am paying an amount that I would expect to be for 30 trees and shrubs. However, I am going to reassess once I see how it all looks. We have a new home with new plants so I want to give an appropriate amount of time to make the call on trees and shrubs. I could definitely tell a difference in the lawn within our first few months of using TruGreen after we moved in so as far as lawn service goes they are awesome!

My lawn looks great, but the scheduling stinks. I agree that a one day notification is not enough time. Also, after calling the corporate office, and getting a free service and a half, the local people had no record of the agreement. After a couple calls the first service was scheduled, done and when the second came around, they charged full price. Then to get it corrected they had to cancel my service and get me signed back up. Now I get credited for the full price, and charged for half as agreed to. But still had weeds (no sign of curling up or dying), so called back and got another free service. All looked good. My main complaint is the local customer service, different answers to same question from different customer service reps and the app itself. I am continually scheduled for service, from 8 am to noon, then noon to 5 and finally they come at 6. I agree with another review about their dogs. When they are not supposed to be in the yard for 1-2 or up to 24 hours until the spray dries, you really need to know when they are going to show up. I am a master scheduler and have been for 25 + years and I’d be fired if I couldn’t get the scheduling done right. It’s key to keeping customers. And also I have to laugh when I see the canned response to these reviews all looking like they were copied and pasted. My god, read the review and reply appropriately, don’t patronize the reviewers with the same answers.

I was only a TruGreen customer for a few years. They used to be known for great if not the best lawn service provider.

Besides being the highest priced service provider I’ve used at my current address, there service technicians were the worst.

1. I’m not sure if the technicians are employed or subcontractors. We didn’t have the same person for most of the services. They wanted to drive equipment on lawn when wet which creates ruts, instead of dragging hoses around yard. When service was due or expected a driver would pull up front or drive by without stopping. Had to point out organic gardens to every one that eventually showed up. Last straw was when nearly all of potted herbs on patio were sprayed with herbicide, they offered to pay money for replacement. This was early fall and all plants had not been bought, but had been started with seeds by my wife. Some that year but many were numerous years old. She had invested so much time in growing these plants. Secondly after canceling service, they tried to get me to restart services at either a discounted rate or a “free” appointment.

This company used to have great technicians and great customer service. I think they no longer have local customer service.