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TruGreen 4+
TruGreen Limited Partnership
Diseñada para iPad
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- Gratis
Capturas de pantalla
Descripción
Manage all your lawn care needs on the go with the TruGreen mobile app. You’ll be able to access, update, and provide feedback on all of your TruGreen lawn services in one convenient place – no more phone calls needed! Real-time notifications will keep you informed of your specialist’s ETA before they arrive, and their progress after the visit. To sign up, you’ll need your TruGreen account number from a previous bill or email communication.
Account summary
• View your lawn programs
• Access account history, service dates, and tickets
• Provide feedback on the visit
• Get notifications on your specialist’s progress & track their ETA
Add a service
• Browse and purchase services to complement your current plan(s)
Billing
• Add a new credit card or ACH account
• Pay your bills
• Sign up for EasyPay or PrePay billing and save
• View past payments
Update Your Profile
• Update your preferred email address and phone numbers
• Manage communication preferences – switch to email or text service notifications
• View PDFs of documents regarding your TruGreen services
Contact us
• Call or chat to get support from a representative
TruGreen Rewards
• Earn 1 point per every $1 spent on TruGreen services
• Earn bonus points through special offers and activities
• 500 points = $10 off a new service
• The TruGreen Rewards program is currently only available in select service areas.
Novedades
Versión 3.0.43
Features and Improvements:
-New account management features
-Design improvements
-Bug fixes
-Scheduling Enhancements
Calificaciones y reseñas
Ease of App and ability to see upcoming is great
I’m writing two parts to my review. Firstly, the app is well-designed and simple and to the point. If you want to add services it is easy to do so using the app. It also allows you to see when the last service was. The ability to see detailed invoices is there though I take advantage of prepayment discounts.
Secondly, on the subject of pricing. While it is fairly easy to determine a set price for yards, I think that there should be wiggle room for returning customers who can make a great case for service like trees and shrubs as my landscape only contains approximately ten trees and shrubs in total though I am paying an amount that I would expect to be for 30 trees and shrubs. However, I am going to reassess once I see how it all looks. We have a new home with new plants so I want to give an appropriate amount of time to make the call on trees and shrubs. I could definitely tell a difference in the lawn within our first few months of using TruGreen after we moved in so as far as lawn service goes they are awesome!
App needs a lot of work, Technician good, customer service poor
My lawn looks great, but the scheduling stinks. I agree that a one day notification is not enough time. Also, after calling the corporate office, and getting a free service and a half, the local people had no record of the agreement. After a couple calls the first service was scheduled, done and when the second came around, they charged full price. Then to get it corrected they had to cancel my service and get me signed back up. Now I get credited for the full price, and charged for half as agreed to. But still had weeds (no sign of curling up or dying), so called back and got another free service. All looked good. My main complaint is the local customer service, different answers to same question from different customer service reps and the app itself. I am continually scheduled for service, from 8 am to noon, then noon to 5 and finally they come at 6. I agree with another review about their dogs. When they are not supposed to be in the yard for 1-2 or up to 24 hours until the spray dries, you really need to know when they are going to show up. I am a master scheduler and have been for 25 + years and I’d be fired if I couldn’t get the scheduling done right. It’s key to keeping customers. And also I have to laugh when I see the canned response to these reviews all looking like they were copied and pasted. My god, read the review and reply appropriately, don’t patronize the reviewers with the same answers.
Support chat needs works
I like a lot of things about this app. The one place I see a lot of improvement can be made in his persistent session connections to chat. If you happen to accidentally swipe away from chat and go back to chat, it kills that previous chat session and starts a new one. Meaning, if you’ve already explained yourself (investing minutes to explain to a level 1 support person), you have to start all over. Also, the chat session is very fragile, meaning if you briefly lose cellular connectivity, it won’t persistently check for a connection reestablished and present the messages that may have been queued up. I know this is very specific, but is huge for customer experience (CX) when we need support leveraging the chat feature on the app. Fix this and will get 4 stars.
Privacidad de la app
TruGreen Limited Partnership, que desarrolló esta app, indicó que entre las prácticas de privacidad de la app, pueden incluirse el manejo de datos que se describe a continuación. Para obtener detalles, consulta la política de privacidad del desarrollador.
Datos usados para rastrearte
Los siguientes datos pueden usarse para rastrearte en apps y sitios web que son propiedad de otras empresas:
- Datos de uso
Datos asociados con tu identidad
Los siguientes datos pueden recopilarse y asociarse con tu identidad:
- Datos de uso
Datos no asociados con tu identidad
Los siguientes datos pueden recopilarse, pero no están asociados con tu identidad:
- Identificadores
- Datos de uso
- Diagnóstico
Las prácticas de privacidad pueden variar; por ejemplo, según tu edad o las funciones que uses. Obtén detalles
Información
- Vendedor
- TruGreen Limited Partnership
- Tamaño
- 66.1 MB
- Categoría
- Productividad
- Compatibilidad
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- iPhone
- Requiere iOS 12.4 o posterior.
- iPad
- Requiere iPadOS 12.4 o posterior.
- iPod touch
- Requiere iOS 12.4 o posterior.
- Mac
- Requiere macOS 11.0 o posterior y una Mac con el chip M1 de Apple o posterior.
- Apple Vision
- Requiere visionOS 1.0 o posterior.
- Idiomas
-
Inglés
- Edad
- 4+
- Copyright
- © 2018 TruGreen Limited Partnership
- Precio
- Gratis