UBA Mobile App ٤+

You get a 3 start coz the app is cool but After reading all the reviews, I’ve decided that I’ll only use the app only after all the necessary updates are made. 1. Use of biometrics for transaction. 2. Stop apo from crashing. 3. App should be easily self explanatory. 4. Not really important but it’s a plus, you should have modified the old app to this and not just create a new one. I’ll rate 5 if these are met

Hello there, Apologies for the inconveniences experienced. Our technical team will review this and address any identified challenges.

This is like the most annoying app I’ve ever seen… and with no exagération it works ones every month… Any other time it either loads to infinity, or says « connection error » on stable data and wifi connection. And now it requested an update which I did… got kicked out of the app for some weird reason and now I can’t log in because of « unhandled error » and I can’t select my country, let alone insert my information.
Please it’s been a while with these recurrent bugs, back to back to back and this is the first time I ever review an app (that’s how bad this app is) I usually leave stars and go but now since your customer service is not even aware of what’s going on, I had to write on here… hope you are considerate enough to read and say something, better yet, DO SOMETHING !!!

Hi, we regret the inconvenience caused. Kindly elaborate on the issue with the App so we can look into the matter and resolve it for you. Kindly write to us at cfc@ubagroup.com.

Having two apps with the same name and without any sort of differentiator in the same store is very confusing for the average users
All details about the user or the profil need UBA Secure Pass but this App doesn’t work in most countries. So to change number or email, one will need to go to the branch just for that.
Buying airtime is a very long process and not intuitive at all.
There are many double in all Mobile Options: linking to mobile money, sending to mobile money, choosing operators when buying/top up credit/airtime
We can’t buy bundles in the option dedicated to buy bundles. It revert to buying/top up airtime/credit
App doesn’t provide useful information in case a customer want to receive money from another bank or international bank like SWIFT
Even when you enable Privacy Mode, it will take more than a minute to hide your account balance after opening the App.
The App is extremely slow. Even after the app is opened if you move to check another app then come back, the app will load again
Transaction history are not updated you will have to request bank statement to view your history

Hi, thanks for your feedback on the App. Please be informed that your feedback has been forwarded to our developers. Thank you for taking out the time to send us your suggestions. Kindly reach out to us via mail cfc@ubagroup.com for further assistance. Thank you for using our app.