Uber | Заказ поездок Оценки и отзывы

Where do o begin….

From the moment you book here in Myrtle Beach SC, you can be assured of the finest people that will be driving you or picking you up thre so far have gone above and beyond and I for one have been impressed each time. The first driver was George, friendly, safe, knowledgeable and a great conversational presence. Today though I want to give accolades to Jasmin, what a beautiful spirit this woman has and you can’t help but feel at home with her behind the wheel, courtesy just seems to come natural to her, her smile is one that will make you stop thinking about your own issues in life once you see that smile on her face. So in conclusion, these are my first two rides with Uber and you would definitely be happy if you get either of these two wonderful people as your Uber driver!
Congrats to the both of you, I can only imagine that the rest of our local Uber drivers are up to the standards that these two set for themselves, I have to reason to doubt that the other driver must look up yo these two fine drivers, Uber if you are listening, in my humble opinion, you should recognize them for their outstanding performance!
It has been my pleasure no, it has been my honor to have met these two, life is a journey and their journey is going places in this world.
TE

I love this app however…….

I love using Uber however regardless of how much I have on my voucher a lot of the time it is asking for my debit card, when this is going on I have over $100 dollars or more. Also the thing is this it isn’t like the voucher is not covering every single ride. I was told this is a glitch. Well the thing is I cannot afford to have this as an ongoing issue due to the fact that is how I am utilizing disability services. One time I was waiting on a ride and someone else took it. There was a time this month a driver canceled a ride even though I was already in her car. I get that may sound odd but I would have not canceled the ride being that I was already picked up. After the ride showed up as canceled I had noticed some of my voucher was already taken off. I have my county board of developmental disabilities giving me vouchers every month. When there is issues with these vouchers it causes me emotional distress. I have contacted the board, I have contacted the company that supplies the vouchers to the board and they have said reach out to Uber about a lot of issues. I am worried that at some point that if the vouchers are not going through that is going to screw me and a bunch of other people over. I do not have an option to get my driver’s license ( long story). I get that there is only so much that can be done. Thank you for providing transportation and customer service.

Use at your own risk!

I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.”
UPDATE
After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.

Ответ разработчика ,

Hi, we are sorry to hear that your experience with the fares, driver-partner, and our support team response was not up to the mark and we’d want to improve the same for you. Drop more details regarding the same and we’d do the needed.

Uber website

Not quite as user friendly to book a ride as I would have thought. For a first timer, figuring out the process was a bit of a stretch, but I have to admit my tech skills are limited. Having said that, one would think that Uber in their overwhelming need for profit would make it extremely easy for the new customer to book, get confirmation, track and have questions addressed in order to assure keeping them for future ride needs if not for a lifetime. That is how a business grows and thrives - by looking at it from a customer’s perspective, not from the perspective of an IT person setting things up with little to no
awareness nor appreciation of how does a first timer navigate the website with ease and facilitation. How many companies I wonder actually have an older non-tech individual try out their web site and critique it for ease of use prior to installing it to be up and running. For minimum expense, they could avoid the frustration, dissatisfaction, and loss of that demographic and the consequent sales. If I were on the BOD of such a company, my fiduciary responsibility would necessitate harsh words at the least for such a CEO that overlooks this, to me, obvious loss of sales. In short, I’ll try Lyft next time in hopes they are better in this regards, but I’m not holding my breath - seems like all businesses nowadays cater to IT as the first priority on this.

Wait times in app vs reality/Language problems

The minutes shown when you are waiting are wildly inaccurate from reality from my recent experiences. Had a trip where the car was shown after a driver was assigned, to be 3 minutes away. Well two cancellations from drivers later, and another long wait in the cold, the car arrived over 30+ minutes after the first quoted ETA of 3 minutes. This has happened multiple times.
I have also had several white knuckle moments because the driver had insufficient skills on top of complete unfamiliarity with the route and no ability in speaking or understanding any English. This causes many problems and has become a critical safety issue when for example a driver made a u turn going the wrong way into three oncoming lanes of traffic on a major four lane artery. He completely ignored my emphatic alarm because he did not understand a word I said. I expect at a minimum the driver be fluent in the dominant language of the area he is driving in. I would be equally unhappy to find a taxi driver in Italy who did not speak Italian. Unless you want to provide a language rating this is unacceptable when my life is at risk in a speeding vehicle with a dangerous driver who may as well be deaf. I do not care where the driver was born. But if you are in a business directly interacting with customers in a potentially dangerous service, fluency in English should be a minimum requirement.

Overall, VERY reliable. HOWEVER…

Uber is reliable! Met many cool people who can get the job done. Some don’t talk which is fine and very few don’t respect the road. Rides show up on time and get me where I need to go as soon as possible. HOWEVER, this app has good amount of problems. Uber doesn’t do a good job at managing prices. One time this app tried charging me $40 for a 9 min ride home, that’s way out of my price range for a short ride with no traffic and decent weather. Sometimes Uber drivers will make you wait 10-15min then cancel your ride right after. That is the main reason I’m making this review, today just lost 40 min worth of time since I had 3 drivers finish up trips that took around 10-15min and cancelled right after. I could’ve been home within those 40 min I lost. Uber should really do discounts if drivers are going to waste people’s time like that. Also prices are just way out of my price range when it snows. I understand charging more due to weather conditions but sometimes the prices can just be absolutely ridiculous and that’s where Uber becomes unreliable. I love that you can buy bus tickets through this app since it helps save money for how I decide to travel. By all means, DO NOT take this review as an insult! Take this review as criticism and advice to better improve your app and business not just for me but for everyone. Other than that I’ll continue riding with Uber!

Uber app spams me with ads for itself

The Uber app constantly spams me with iPhone notifications that are essentially ads for itself. Someone needs to maybe sit down with Uber’s board of directors to let them know exactly what it is their company does, because those morons don’t seem to get it. The app is to get a ride someplace. I’m only going to use it WHEN I NEED A RIDE. So it is POINTLESS to keep sending me app notifications on my phone telling me all the great things about Uber. NONE OF THOSE THINGS is going to make me run out and get a ride!!! I don’t need one right now! I will let you know when I do!!!!! Plus: I ALREADY HAVE THE APP!! What in the name of holy Moses is the ad for???? I already downloaded the app and I’m already using it to get rides!!! Do they think I forgot??? The ads SERVE NO LOGICAL INTELLIGENT purpose. If that isn’t the epitome of corporate stupidity I don’t know what is. Yeah I can turn off notifications, but then I won’t get any actual useful ones, like when my ride shows up or if something happened to my ride, or the thing that tells you to rate and tip the driver. THOSE ARE THE ONLY NOTIFICATIONS I WANT!!! It is impossible for me to believe that I actually need to explain this to adult humans running a gigantic corporation with an enormous market capitalization!!! No other app …. LITERALLY NONE … that I have installed on my phone spams me with notifications that are commercials for themselves!!! Unbelievably stupid.

Mediocre support and service

If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem.

The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred.

I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.

Ответ разработчика ,

Hi, this certainly sounds frustrating. We'd like to help. Please send in a note to t.uber.com/contact or via the in-app Help section about any such specific incident and we'll take it up from there.

The worst customer service you ever!

Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.

Ответ разработчика ,

We understand this can be frustrating and we are working towards making this better. You can reach out to us via the in-App HELP option or on help.uber.com as it allows us to collect more information so that we can resolve your issue quickly. If there's anything specific, let us know by heading to t.uber.com/contact and we'll connect.

no need for title.

I never make reviews but Uber has helped me a lot ! whenever I don’t have rides home from my parents i usually go to the Uber app it’s like my back up plan. I rarely ever have a ride with my parents because there always busy working. But one day I ordered my Uber to come pick me up at my school. When my Uber arrived I entered the car and they first asked for my name like always and then he asked me “how old are you?” And I was like “16 years old” and he goes on to explain to me that you cannot request an Uber unless you are 18 years or older. I’ve never heard this before but it is in the policy, this was my first time ever getting declined from getting a ride. But my issue isn’t with the uber driver. It’s with uber how are you going to say this app is 4+ in the App Store but you must be 18 technically to order one even though they don’t request for an ID Or nothing maybe I’m mistaken. But also 18 year olds can drive and Can own cars. But teenagers can either not drive or only have there permit. Teenagers can struggle to find rides literally most of my classmates request for Ubers. I understand why it’s 18 for safety but that’s what sharing location is for and the background checks for Uber drivers. Uber should change the age limit to at least 16 years old age maybe even 14 because most highschool students struggle getting rides on time and Uber would benefit from it a lot. (Uber is you see this please consider changing the policy)