Uber | Заказ поездо‪к‬ 4+

Stolen Money from driver that never came

This is honestly the fourth time this has happened to me and I’m about to cancel everything that I have with this Uber app because every time I go to request a ride it’ll always say they will arrive in 10 minutes no but then you have the drivers sit in one spot for 15 minutes not even driving or moving to come pick me up from the location. I had to cancel it 2 to 3 times to find someone who’s competent enough to actually drive and pick me up and take me to my job. I am now going to my job late because one of your drivers decided to sit at a Walmart parking lot for six minutes instead of driving over to pick me up. I am now going to get in trouble with my boss because of this and this is not the first time this has happened. This has happened multiple times with different drivers in a certain occasions it’s with the exact same driver. How can you come and say that you are a company that cares about the customers and yet you have drivers who will sit in the parking lot for 10 minutes and here’s the funny part about that after I canceled it Uber decided to give them my money even though they never picked me up they never did their job. They just stayed parked in a parking lot so now I lost money because of it

Use at your own risk!

I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.”
UPDATE
After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.

Ответ разработчика ,

Hi, we are sorry to hear that your experience with the fares, driver-partner, and our support team response was not up to the mark and we’d want to improve the same for you. Drop more details regarding the same and we’d do the needed.

Uber website

Not quite as user friendly to book a ride as I would have thought. For a first timer, figuring out the process was a bit of a stretch, but I have to admit my tech skills are limited. Having said that, one would think that Uber in their overwhelming need for profit would make it extremely easy for the new customer to book, get confirmation, track and have questions addressed in order to assure keeping them for future ride needs if not for a lifetime. That is how a business grows and thrives - by looking at it from a customer’s perspective, not from the perspective of an IT person setting things up with little to no
awareness nor appreciation of how does a first timer navigate the website with ease and facilitation. How many companies I wonder actually have an older non-tech individual try out their web site and critique it for ease of use prior to installing it to be up and running. For minimum expense, they could avoid the frustration, dissatisfaction, and loss of that demographic and the consequent sales. If I were on the BOD of such a company, my fiduciary responsibility would necessitate harsh words at the least for such a CEO that overlooks this, to me, obvious loss of sales. In short, I’ll try Lyft next time in hopes they are better in this regards, but I’m not holding my breath - seems like all businesses nowadays cater to IT as the first priority on this.