DiDi: заказ такс‪и‬ 4+

Great but DON’T add your card info!!

I used this while in Costa Rica. I paid with cash so everything was good. Great drivers. And cheaper than Uber. I decided to add my card. But any “Costa Rican granny” told me not to put my card on there. But I did it just to get some food delivered then I was going to take it off. That next day (a Saturday) my card stopped working and I thought because it was going to expire this month so I wasn’t worried about it. I just planned on calling my bank that Monday. I called my bank and asked them what happened long story short this app said they were going to do $0.89 authorization then refund the money (which they did) BUT after that they tried to take $550 out of my account! No car ride in Costa Rica is that expensive or food deliver is that expensive! But luckily my bank blocked that. So this is a warning the app is amazing but the scamming the card part is ridiculous! Now I’m two weeks out of having a card. Luckily I had enough cash on hand & my credit card during my trip OR I would have been horribly struggling because they scanned me and my bank won’t even unblock my debit card because it’s compromised.

Bad service

My trip cost a bit more than the trip estimate I saw when I requested. So had that exact money on me from the estimate I saw when booking. When the trip ended it was a bit more as driver took a longer route. So upon reaching my destination he ends the trip and I see it’s a bit more. So kindly ask if I can fetch some change inside, he then starts to complain saying you customers like doing this, it wastes their time. I then mentioned the trip was more than the estimate cause he took a longer route, I’m not saying I’m not going to pay, just asked to fetch more change in the house. When I get back with the correct change he then says I was sleeping, why didn’t I tell him the correct way to go instead I was probably sleeping cause that’s why I didn’t say anything. I said why would you insult me by saying I’m sleeping when I clearly wasn’t?? What do you mean by that?? He then went to say I’m crying for the extra money on the trip, I now told him why would I cry for that, you took a longer route and I knew it would mean extra, when we got to the house I gladly fetched the money so how am I crying for the extra money?!! He now went on to insult me by calling me names. How disgusting of him. So I am very bothered by how they would treat a lady, what did I do wrong??!! I never refused to pay or anything. His grievance was that I wasted his time by quickly going into the house to fetch some change. How pathetic

Ответ разработчика ,

Hi, there! That's not the behavior we encourage our drivers to have. Our goal is to offer a safe and pleasant rideshare experience to our riders. Please share more details about your situation at https://za.didiglobal.com/didi-support/, and our team will see this through in no time. Count on DiDi! DiDi Rider - The world’s leading mobility platform

Lousy app

The app is one of the worst apps I’ve ever used for ordering food. Basic functions are OK, but they don’t allow you to select a dish and add a note to the item. In other words, if you want a burger but you would like to let the restaurant know that you don’t want onion or cheese, or whatever, there is no way of doing it. With Uber and Doordash (in the US - I am only mentioning them for comparison), you can add a commend to place a request. One time I wanted to order sone food and a drink, I had been sick so I didn’t want ice in my drink, I had no way of asking the restaurant not to put ice. That day the restaurant lost business, because instead I went down the street and bought me something to eat. This feature should be a basic feature of every food ordering app. It makes no sense not to have it. This is like walking into a restaurant and you cannot request any changes to the food. The way they, well, that’s the way it comes. Like it or not. Take it or leave it. That would be nuts! How about if you were allergic to onions, or don’t like mayo, etc? PLEASE FOR THE LOVE OF LIFE, ADD THIS FEATURE. The second problem is customer service. It seems that there is no way to communicate with a real human. Based on the answers, it seems that it’s a bot. Most likely a wanna be AI bot.

Ответ разработчика ,

Your feedback is valuable to us. We appreciate your insights and are dedicated to making enhancements!