Uber - Request a ride 4+

Where do o begin….

From the moment you book here in Myrtle Beach SC, you can be assured of the finest people that will be driving you or picking you up thre so far have gone above and beyond and I for one have been impressed each time. The first driver was George, friendly, safe, knowledgeable and a great conversational presence. Today though I want to give accolades to Jasmin, what a beautiful spirit this woman has and you can’t help but feel at home with her behind the wheel, courtesy just seems to come natural to her, her smile is one that will make you stop thinking about your own issues in life once you see that smile on her face. So in conclusion, these are my first two rides with Uber and you would definitely be happy if you get either of these two wonderful people as your Uber driver!
Congrats to the both of you, I can only imagine that the rest of our local Uber drivers are up to the standards that these two set for themselves, I have to reason to doubt that the other driver must look up yo these two fine drivers, Uber if you are listening, in my humble opinion, you should recognize them for their outstanding performance!
It has been my pleasure no, it has been my honor to have met these two, life is a journey and their journey is going places in this world.
TE

I love this app however…….

I love using Uber however regardless of how much I have on my voucher a lot of the time it is asking for my debit card, when this is going on I have over $100 dollars or more. Also the thing is this it isn’t like the voucher is not covering every single ride. I was told this is a glitch. Well the thing is I cannot afford to have this as an ongoing issue due to the fact that is how I am utilizing disability services. One time I was waiting on a ride and someone else took it. There was a time this month a driver canceled a ride even though I was already in her car. I get that may sound odd but I would have not canceled the ride being that I was already picked up. After the ride showed up as canceled I had noticed some of my voucher was already taken off. I have my county board of developmental disabilities giving me vouchers every month. When there is issues with these vouchers it causes me emotional distress. I have contacted the board, I have contacted the company that supplies the vouchers to the board and they have said reach out to Uber about a lot of issues. I am worried that at some point that if the vouchers are not going through that is going to screw me and a bunch of other people over. I do not have an option to get my driver’s license ( long story). I get that there is only so much that can be done. Thank you for providing transportation and customer service.

Use at your own risk!

I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.”
UPDATE
After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.

Developer Response ,

Hi, we are sorry to hear that your experience with the fares, driver-partner, and our support team response was not up to the mark and we’d want to improve the same for you. Drop more details regarding the same and we’d do the needed.