Ubigi: Travel eSIM & data plan 4+

Worked Like a Charm

My experience is based on using Ubigi on a 3 week trip to Japan on an iPhone 15.

Following the instructions were easy. I made sure to prep my phone a few days before my departure. Before my flight took off from the States, I made sure to turn AT&T off. By off, I mean everything possible set to off. If you don’t, your cell provider will likely rack up ludicrous daily charges on your bill.

When I arrived in Japan, I switched to the Ubigi eSIM in settings and turned on data roaming for it. After a minute, I was connected and was able to use the internet. I bought 10 gigs of data which more than lasted my trip with relatively high use. I played Pokémon GO often and used Maps and Google, but made sure to reserve video streaming for when I was on WiFi. Please remember you won’t be able to make calls or texts while using this, so use an app like Facebook Messenger or Snapchat to communicate with people if you have to.

I also got signal just about anywhere! Connection was mostly good in the mountains of Yamaguchi. I also got great service out in the boonies of Gunma. Naturally, connection was also flawless in Tokyo. I did have a hiccup where I couldn’t connect to anything while I was in Yokohama, but I slept on it and it worked in the morning.

I will be using this again for my next trip to Japan!

50/50

I’ve been told this works great if there are no mishaps. But when there’s issues, there doesn’t seem much effort to help troubleshoot beyond the standard basic screenshots already listed on the site. I bought an esim for Japan and it’s been installed but I ran into issues with the connectivity and being stuck on the “resume account creation” most likely due to the lack of connectivity. I have restarted, switched every possible combination of sim/esim/Wi-Fi on and off and submitted an email detailing this complete with screenshots of my esim details to show to double check the details. The reply back I received was the same screenshots used to show a user to how to create an account by installing the esim. When I replied back that I have done this & if it can’t be fixed further then I would like a refund and I got hit back with “ we invite you to reboot your device and check again the steps on the previous email” with no mention of starting a refund process either. I’ve wasted two days of my trip in the beginning trying to figure this out with nothing resolved and now I’ll have to spend more money to get something else.

Rating it for 2 stars because I actually got a reply back and it was at least within 24 hours each time.

개발자 답변 ,

Hi, We are sorry to hear that you encountered difficulties to set up your Ubigi connectivity and that your experience with our Customer Service team did not meet your expectations. At Ubigi, we strive to provide the best support possible and it is disappointing to learn that we fell short in your case.
We value all our customers and strive to make every interaction a positive one. We will review your feedback with our Customer Service team and take appropriate actions to ensure that we provide a service that meets our customers' expectations.

Simple, high speed cellular data plan for Europe travel

I wanted an affordable high speed data plan during a trip to UK and Italy. I was planning to buy a physical SIM but saw an article about Ubigi in the WSJ and decided to try it. Got great coverage and speed in UK (London, Oxford and Stonehenge), and in Italy (Rome and Venice). It was particularly useful since I used maps a lot while walking around Rome and Venice and when I was using public transport in London. It also worked well when I used my phone as a hotspot for another phone. The setup of eSIM, selection and payment of the plan in the US before my trip was very simple. The price was reasonable. So I was able to use it as soon as I landed in London. Much more convenient than having to use a physical SIM.

개발자 답변 ,

Hi, thank you so much for sharing your experience using Ubigi during your travel! Ubigi is very easy to use and we are happy that you enjoyed using our services in the UK and in Italy.