UDrive is a life saver! I have needed a car since mine died during the pandemic. I’ve used the App over the past couple of years and been very honest and transparent with my likes and dislikes. Sharing ways that the App needs improvement, in addition to sharing thoughts and ideas for general service upgrades, has been appreciated by management. I have been asked to be a BETA tester, which has also helped the App with improvements. THANK YOU UDRIVE!!

The concept is great...I have access to a car whenever I want and return it when I don’t need. Awesome. But the implementation is stupid. Let me explain:1. When you select a car, it is not very clear exactly how much you are paying. There are couple of rates shown - per min and daily but this could be clear.2. Before you unlock the car you have to acknowledge there is no damage outside or inside. Leaving aside how one will know about damage inside the car, what is one supposed to do if there is some damage on the outside?3. There is an option to report damage...great. But one has to enter the name and email and the car plate number. Why?? The app already knows who I am and app already knows the car I reserved. It’s not rocket science to prefix the information. 4. But here’s the kicker. Even after you report the damage, you still have acknowledge there is no damage if you want to unlock the car. Huh??5. Ok. After you unlock the car, guess where you find the keys? In a tray on the dash. Very smart. The keys get so hot sitting in the sun, I literally had to drop the keys as I could not hold them. This is a genius solution!6. After you end the trip you get an email with your bill....sometimes the bill does not make any sense. The numbers don’t add up. And of course if you call them they have no idea what you are talking about.7. One good thing...they do answer the calls pretty quickly.

I booked a car upon arriving the wheels have low pressure car. I call customer service they pick up after 30 minutes on wait. They charge you after you reserve the car and as a first time customer I had no idea there's a pin so I called to talk to support team and no one's picks up and apparently you will pay for every minute waiting for someone from the support team to pick up. After the customer service representative picks up i explain to him the situation in English and arabic but he still provides me with no solution and tells me you will pay regardless wheather you used it or not which is completely unacceptable with such poor customer support me having to wait half an hour for them to take my call is not a cost I should bear. This is the first and last time I use this service. If your planning on trying it I advice you to find another service as they are rated 1/10. There's no management and no one responsible.

Been using Udrive, for almost a year now. Been loving it but hopefully they give attention to drivers hoarding the cars and it should not be tolerated. I booked an AVAILABLE car in the app at Expo Dubai (going to their parking is a real pain and not to mention it was freaking hot) only to find out that the previous customer had brought along with him the keys of the car. How is it even possible to end the trip and walk away with the key, making it completely unavailable to use for the next user even if s/he booked it fairly. Called customer service, told me they cannot simply ask the previous customer to return the key since he will still use it later. 🤷‍♀️ I got a compensation for the inconvenience but i hope this experience won’t happen again.