UnitedHealthcare Ratings and Reviews

The app allows you to view claims your providers have submitted to the insurer. Some of the claims are eye opening and will surprise you - such as how many claims a single visit might entail. You have the opportunity to mark-off which ones have been paid to assist the insurer to track whether your deductible has been reached. The app also allows you to quickly check which providers are in-network. Prescriptions on OptumRx are managed on a separate app. You can also save the contacts of your regular doctors for easy reference. It will also prompt you to look after your health by getting your blood pressure taken, getting a lipid panel or getting a flu shot. However, you do not put anything personal into the app. It does not collect your health data, so that’s good from a privacy perspective, but if that’s what you’re looking for, you’ll need another app.

I have had nothing but problems with my navigator returning phone calls since October or December 2021 it is now March 16, 2022 and I still haven’t heard from her there’s something wrong with your phone system so she says plus then I’ve tried to talk to supervisors they were supposed to call me back has not won did and then she didn’t call me back after she said she would call me back at all I’ve tried to get back a hold of certain people can’t get a hold of anyone and nothing has been done can you please call me today to get things taken care of thank you I appreciate it and I don’t like this app I’m not sure how to really use it plus in January and I did not get my January $75 on my card and was promised because I got my card late I got my card on February 5, 2022 which was a Saturday and I was told and so was one of the customer service people or supervisor at UNITED Health Care to complete told that I would be getting an extension because I’m getting my card late and still I have not got that $75 for January February I didn’t try to use the card and it wouldn’t even work so now I got something else and I still don’t have my card in the mail which is the card number I got now don’t even know why what’s going on so I need somebody call me thank you have a nice day

UHC should not be in business!! They hire the most incompetent people in a profession that requires serious attention to detail! My appointments were run through as my husband’s. I talked to at least 4 different people about this and they don’t correct it after insisting it will be handled. I talked to a supervisor (after 4 different calls to verify in-network doctors) and she insisted a doctor was in network just like my mobile app indicated he’s in network, only to be told by the doctor’s biller that he is definitely NOT in network for my plan, but for a different UHC plan. When I talk to the UHC “customer service agents” they ask me to provide phone numbers and addresses for the doctors. I tell them it’s right there in the mobile app program! “Oh, you’re right!” They exclaim in surprise. They had me listed with a Primary Care Physician I never heard of and assured me they will fix it right away, but to date it still hasn’t been fixed. The supervisor today assured me she could fix it then says she can’t figure it out! Absolutely THE WORST INSURANCE COMPANY EVER!!! Their app doesn’t work, they have doctors listed in network when you sign in under your plan but those doctors are NOT in network. Ask one question and you’ll get 10 varied answers, none of the correct. HORRIBLE!!! DON’T USE UNITED HEALTHCARE UNDER ANY CIRCUMSTANCES!!!!!!

Love that I can see my claims and Rx from the past. But when you need to add notes to your prescriptions there’s a glitch where the keyboard is in the way of the save button and there’s no way of pulling the keyboard down out the way. And they removed the ability to search for a specific doctor by name to see if they are in your network. I had to search a LONG list of several hundred drs and they are listed in no particular order. Just random so you can’t even scroll alphabetically. I swear I seen a dr was in network before contacting her to set up a surgery. But then when I contacted customer service to check on the pre-authorization and get an estimated out of pocket cost I was told she wasn’t in my network and they couldn’t give me an estimate. I went to try and find her in the search again but got tired of scrolling through hundreds of drs and without the ability to search by name it would have taken hours. Now I have learned if I find a dr in the list to take a screenshot of the list and their info. And since they changed things around it was hard to find the section that gives you an estimate out of pocket cost for procedures or for anything.

Searching for a healthcare provider using this app is a nightmare. Good luck searching for a specific provider. Is it under doctors, Specialists, facilities? Who knows! And good luck to you trying to figure it out. Not as simple as just entering a search term and seeing what results match your inquiry like a normal search engine with other insurance companies.
To top it off, once you find a list of potential providers, make sure you go through them quickly before the app decides to log you out and you have to sign in and start over halfway through your review.
But, that also depends if the app decides to let you log in at all. Depending on its mood it may log you in or it may tell you that your record wasn’t found, despite using FaceID linked to the same password that’s always worked for you.
But worst of all, I was able to save a list of all my health providers for easy reference which you’d think is great. Well, that is until the app decided to one day delete all my saved providers so that I had to look for them all over again using their terrible search engine and save them again. Who knows how long they’ll last in my Saved bucket this time.
I hate this app so much I have basically just resigned myself to using the desktop version.

It has a list of the claims that have been made to your account. Many of the claims on that list have a button that say "pay now" as if it was a debt you owed as a copay. UHC customer service says the list shows up like that because they do not and cannot know what has already been paid (like same-day at the doc's office) and what has not been paid. You, the member, would have to be perfect at keeping track of every single claim and whether of not you paid the copay that day or not. If you pay on the app and remember later that it was something you had already paid, it will be almost impossible to get the correction made. No only will you need to remember which copays you mistakenly paid, but UHC uses different 3rd party processing companies and you would have to go through a lot of stress and frustration to get to the correct one, only to hope that their customer service is competent enough to help you. If they aren't, you start the whole calling process all over again. This app has not helped me one bit. It had, without a doubt, complicated things exponentially for me. THIS IS THE MOST USELESS APP I HAVE EVER DOWNLOADED. And I hate having UHC, as well. It is a ridiculously unorganized company.

Up until they updated the app within the last month or two, if you had an HSA or a flex plan, you could pay directly from the app with your plan in 2-3 clicks. This recent update deleted that capability and made you pay via the main website. (Ok, I thought, not as convenient, but not a big deal.) Well, this meant several long verification sessions and finally took me to an independent payment site where there is no option of linked payment accounts, and worse yet, they require you to find the routing and account numbers, (and not even pay with a debit/credit card) which you cannot find the Optum Bank account numbers through the app, nor download a statement with the account numbers through the app. I finally gave up with UHC and said, “Skip this, I’m going to my hospital app.” (Which let me pay with my HSA debit card and payment completed). So UHC, your updated app stinks. Please bring back linked payment capability to make easy payments from the app. Must be your app developer took a vacation from his brain when he updated the app.

All I can say is that since joining up with y’all I have received and been provided the most positive and utmost of care by EVERYONE whom has come into contact with me! Be it a doctor, nurse, ( which you kinda hope to get the highest level of care from ) but to the folks cleaning the rooms, bringing meals, and changing the trash in the rooms. There has never been an instance where ANY hospital employee hasn’t exemplified the Upmost of care or concern towards myself or my issues!
To my hospitalization that matters most to my stay, departure as well as spreading to word to friends and family that my be needing y’all’s help. There is No where else I would want to go also no where else I would advise Anyone to go knowing they are in need of medical assistance!
Don’t get No better than Y’all!

Easy to navigate on this site. I can see everything I want and need about my health care! I can even enjoy games, read articles, find a gym, get a membership even!! But most of all I can add my personal physical activity and earn money to spend on whatever I want!! I can even keep track of my days, my earnings and the $40 quarterly to spend at Walmart, CVS, or Walgreens! Of course, it’s limited to certain items but even that is easy to navigate through! So much more than these things I mentioned here; but take a look for yourself and you’ll find more than what I have mentioned here!! Have fun, enjoy life as you can, and always smile at the world. You may be talking to or looking at someone who suffers more than you.

Calling United healthcare, Medicare, RX for an update to the payment method for our co-pay for prescription drugs was painful. The United healthcare advocate had limited English skills and a headphone that either had a broken cord or faulty Mike. On the second try (after having been on hold for 35 minutes the first time), the United healthcare advocate was finally able to transfer us to a an optimum RX advocate. That advocate was a refreshing change in that her English skills were fully legible understandable, and she was able to take the new credit card number and update the account pleasantly, and with minimum fuss. I would give the optimum representative, five stars, and the two stars goes to the Medicare RX advocate. It might be worthwhile for United healthcare to consider allowing optimum RX to have their own direct website to handle these issues to avoid pain points for their customer calling United healthcare directly.