Urban Plates 4+

Some bugs need to be fixed

I enjoy the food at UP, but I’m not sure what’s going with the app. Doing a mobile dine-in order was no problem and had no issues with that. I got nervous that our food wouldn’t come out because the status bar didn’t move at all, so it was kind of useless. Luckily our food came out promptly. Also, I had been trying to purchase a Plate Pass throughout the day, and it kept giving an “Oops! Something went wrong! Please try again later!” I’ve tried closing and re-opening the app. Checked for updates. Logged out and back in. Uninstalled the app and installed again. Nothing works. Please fix. Thank you.

Developer Response ,

Hi Stephers,

Please accept my sincere apology for the issues you experienced recently with our app! Also, thank you for reporting this issue as it helped expedite the fix of a small bug that unfortunately presented to our users as a big problem with Plate Pass. I'm Happy to report that the issue you experienced has been resolved and hope you will consider joining Plate Pass in the future. - Eric Rhoades Director, Technology @ Urban Plates

Love the food, but the app is half baked!

We’ve eaten here a number of times. The food is very good. Ordering online the website encouraged us to order from the app “as the easiest way to order!” No, no it’s not. The app is buggy, couldn’t go back into a main dish and select the sides, tried going out and back in, still couldn’t get an order placed. We called out order in. I’m sure they’ll get this right eventually, as they run their business very well. But for now, sorry, the app is half baked 😉 Update: Good for you for reaching out in an effort to improve! In answer to your questions , we tried to order via the app a couple times and just phoned in our order in frustration. But no, I didn’t delete the app. We’ll try again next time we eat at Urban Plates. You guys do a great job, so we’ll trust you’re improving the app ;)
Update again: Your app works so well now, I had to come back and offer kudos. Good work!

Developer Response ,

Hi! Thank you so much for downloading and giving our App a try. I am sorry that it did not live up to your expectations.

I was wondering if you could give me any more information to research like what items you were trying to order and what exactly wasn't working as intended. Also, did you go back to the app and ever try to order again or did you delete it after the one use?

We have made some small updates since launching the app that has improved the customer experience based on feedback by customers just like yourself. We hope to hear back from you so we can address any issues that you may be having.

Sincerely,

mobileappfeedback@urbanplates.com

Thanks again, we look forward to the opportunity to turn this into a 5-star review!

Wish they have rewards points

I love this place, but I wish they have reward points like many nearby similar establishments (Tender greens, CAVA, chipotle, etc ).
Also for the kids menu, the steak does not allow you to choose how well done you want to cook it.