Urban Plates 4+

Quite possibly the most terrible ordering system know to the human race.

It’s amazing, every time i try to order online, my ultimate goal is to give this business money, so they can give me food. For some reason every other restaurant has figured out a great and seamless ordering system that is reliable, works well, doesn’t freeze up, etc etc. In 2023, the fact that this app freezes and erases my order every single time i log in is unacceptable. When this happens I then i have to quit the app, reopen it, it then shows me logged in, but my entire huge order is deleted and i have to redo it. The website isn’t any better. It’s far worse. The food is good but it’s embarrassing in this day and age that you guys can’t figure out how to make a stable and easy ordering system. Us as customers are trying to give you money, and you’re making it hard for us to do that. FIX IT.

Love the food, but the app is half baked!

We’ve eaten here a number of times. The food is very good. Ordering online the website encouraged us to order from the app “as the easiest way to order!” No, no it’s not. The app is buggy, couldn’t go back into a main dish and select the sides, tried going out and back in, still couldn’t get an order placed. We called out order in. I’m sure they’ll get this right eventually, as they run their business very well. But for now, sorry, the app is half baked 😉 Update: Good for you for reaching out in an effort to improve! In answer to your questions , we tried to order via the app a couple times and just phoned in our order in frustration. But no, I didn’t delete the app. We’ll try again next time we eat at Urban Plates. You guys do a great job, so we’ll trust you’re improving the app ;)
Update again: Your app works so well now, I had to come back and offer kudos. Good work!

Developer Response ,

Hi! Thank you so much for downloading and giving our App a try. I am sorry that it did not live up to your expectations.

I was wondering if you could give me any more information to research like what items you were trying to order and what exactly wasn't working as intended. Also, did you go back to the app and ever try to order again or did you delete it after the one use?

We have made some small updates since launching the app that has improved the customer experience based on feedback by customers just like yourself. We hope to hear back from you so we can address any issues that you may be having.

Sincerely,

mobileappfeedback@urbanplates.com

Thanks again, we look forward to the opportunity to turn this into a 5-star review!

Errors processing payment

It’s been almost 3 months and this still hasn’t been fixed. I’ve tried the app and the website, I’ve tried multiple credit cards that I know work and it still has an error with processing payment. I’ve reported this through website help (with screenshots) and they say to let them know when it happens again and I do and they say the same thing over again. I’ve told the in store managers and have left my contact info and it still doesn’t work and I haven’t been contacted. It’s highly inconvenient to have to call in orders. I just called in an order and waited 12 minutes on hold before someone picked up again to take my order. Please fix the website and the app. I also cannot use the $15 credit that comes with plate pass because I cannot order online or through the app.