Tender Greens 4+

I love the restaurant and I love the app. One suggestion - you have to open the app to see if there are any free offers. It would be better if the app showed a notification each time a new available item is offered.

The user experience for ordering food is great on this app, but if you have an issue with your delivery (which is just Postmates delivering your order), there is zero customer support through the app. We ordered dinner via this app over the weekend. The postmate who delivered it took a long time and gave us someone else’s order. We had to call the store to ask for a refund; they ended up taking down my email incorrectly so I never got confirmation of my refund and had to call back, and we never got our food. Our order basically never got picked up and they couldn’t arrange for another driver to get it to us- the people at the restaurant told us we’d have to place the order all over again. By then, we had already been waiting over an hour and a half and it’d be a gamble that our order would even make it to us the second time around. I’m going to stick to DoorDash going forward because that app lets you give feedback on your order and they credit you right away.

Submitted my order through the app and was told that the order was successful. After getting to the store, employees told me that the order never went through and that none of them know how to use the app. Probably better to order directly from door Dash or one of the free delivery places and pick up yourself. Employees also did not know how to scan the rewards for points which is and I think the only benefit for this app? So overall, app has issues communicating with the stores and even employees have no knowledge on how this app or its rewards work.