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Ratings and Reviews
I read most of my news from USA’s platform
I like USA Today’s general news application on the Apple iPhone. USA Today has started to charge a monthly subscription fee for certain articles but not all, not yet at least. The thing is I wouldn’t mind paying a premium for their content as I’ve stated in previous reviews that I’ve read them for years and they have proven to me well worth it. However there s a negative, chiefly some of the articles which only subscribed paying members can obtain access to can be viewed for free on their very own platform through googling the articles headline. Secondly the monthly subscription price is simply to high. I would be willing to pay a couple dollars at most per month on a permanent basis. One more thing of note would be is perhaps you can view the article for free on google as opposed to the app is perhaps their intending on capitalizing on the convenience of going though the app. If this is the case even though their customers once realized you can obtain the article for free through Google will perhaps still feel like their getting cheated. Hope my review helps in some contributing factor.
Developer Response ,
We appreciate your feedback. We've made improvements to the latest app update to address this. Please reach out to us at USATODAYmobile@USATODAY.com so we can better investigate and resolve this issue. Thank you!
I have long considered purchasing a paid online “ad-free” subscription to USA Today, but a couple of thing keep coming back to haunt me. In the free version, every video generates an advertisement that plays from 10 to 20 seconds before the selected video. The ad never fails to play, but the selected video often times does. I just have to wonder whether this is intentional or not to try to “encourage” the ad-free purchase … maybe so, maybe not - and therein lies my hesitancy and question: “Would I oft times have the same problem with the paid version?” I also get a little annoyed that the same story appears multiple times, sometimes 7 or 8 times on the same page. Have tried looking at the settings but see nothing that would cause this. I do like and enjoy the content overall, but these points cause me a pause in the purchase.
Just changed my rating from 3 to 2 as this free app is becoming less and less useful every day. If you are not into seeing the same articles over and over, seeing mainly sports related “reporting” or doing the puzzles (which is about all I do mainly now) then you will probably be disappointed. Getting the paid app may be better, but as the videos still don’t play for me half the time (except the ads of course) I don’t have enough confidence the same problem wouldn’t exist in the paid version.
I wish I could rate 4 or 5 stars
I have enjoyed reading the news on the USA Today app for years. Recently the experience changed when some content was blocked and available only to subscribers. I’m sympathetic to the challenges faced by the print media and decided to go with a digital subscription especially since I like USA Today so much. That’s where the frustration started. Once I paid for my subscription naturally I expected to no longer have access blocked as only being available to subscribers but sure enough that is exactly what happened no matter what I did. Even after signing in. Since it was the weekend I only had the chat option for customer support and their suggestion was to call customer support on Monday. So I called customer support on Monday and they told me the same thing - can’t find my account, despite me having a receipt from Apple proving I paid for my digital subscription 48 hours. Their suggestion? Call back in 24 hours! Not sure how that’s going to help. The lack of helpful customer service (precipitated by the lack of a seamless process in 2021 to recognize when a reader has converted to a paid subscriber) holds me back from being able to rate higher than average. Please help!
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