UTA On Demand 4+

On-demand transit

Via Transportation, Inc.

Designed for iPhone

    • 4.2 • 235 Ratings
    • Free

iPhone Screenshots

Description

Book your ride and travel where and when you want. UTA On Demand makes it easy to travel throughout southern Salt Lake County!

UTA On Demand makes it easier than ever to move around southern Salt Lake County — with a few taps, book a ride using the app and we’ll pair you with others headed your way. No detours, no delays.

What we’re about:
SHARED.
Our algorithm matches people headed in the same direction. This means you’re getting the convenience and comfort of a private ride with the efficiency of a shared one.

SUSTAINABLE.
Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make your community a little bit greener and cleaner, every time you ride.

AFFORDABLE
An adult one-way fare is only $2.50, so grab your friends and take a ride!

How does UTA On Demand work?
UTA On Demand is an on-demand travel concept that takes multiple passengers heading in the same direction and books them into a shared vehicle. Using the UTA On Demand app, input your address and we’ll match you with a vehicle going your way. We’ll pick you up on a nearby corner and drop you off within a short walk of your chosen destination.

Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.

What’s New

Version 4.3

Performance improvements and bug fixes.

Ratings and Reviews

4.2 out of 5
235 Ratings

235 Ratings

spartan22503 ,

Not bad.

I like it even though it has issues every once in a while. If I could add something to it, I would like to have a feature that automatically books a driver for you at a time you set later in the day. It would be convenient but probably tricky.

SatisfiedCustomerTM ,

Disgusted

I’m typically generous when it comes to stuff like this, but after today I can’t be. I just watched a woman cry because she very nearly missed her uncle’s funeral because this service ignored her need for a wheelchair, and arrived 50 minutes after her request for a ride.
I’ve had similar experiences, at one time waiting more than 3 hours for a ride that would have lasted 15 minutes. If it says any more than 20 minutes on your wait time- be prepared to wait as long as 30-45. When you actually CAN get a ride. I can tell you, waiting hours in a freezing winter has made me sick on multiple occasions because of the misleading times.
Unless you have the time and patience for a very long wait time (I had one instance where the rider never even showed up, despite the fact the app said they were 5 minutes away. They did not replace my ride even after I called them) this service is NOT for you. The prices may be attractive, but not worth it.
If you have a disability or injury, this is another issue. As I said before, they are rarely accommodating toward wheelchairs, and even upon notifying the service of previous injuries, the drivers were never notified.
I can say the drivers are usually very nice people, and as accommodating as they can be, despite how screwed up their service is.

Sanddry86x ,

Misleading Time and Map

I’ve had quite a few instances where a ride was supposed to show up in just 10 min and seemed to be a reasonable distance away for that time. Then the ride never shows up for ages, the map shows the driver in random locations (this is not the driver for sure), and then claims my ride is here even when it is most certainly not and it’s been over half an hour past the wait time. It’s atrocious.
Especially considering how the few times it did work it was very helpful and convenient.

The IDEA for this service definitely has a lot of potential but this app and system definitely feels so poorly made that I question what’s going on with UTA/Via. Is it just a new system? A new app? Or is it just bare minimum effort? Either way I DO NOT recommend this service as it is unless you need it.

App Privacy

The developer, Via Transportation, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

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