- Improved Cash Back visibility
- Account details view enhanced for additional details
- PDF sharing
- Bug fixes and general enhancement
Ratings and Reviews
I love the new look and the same ease of access to my accounts as they have always provided! It has a smooth feel and I love seeing the pending transactions so I know amounts are coming through and coming through correctly!!
Mobile app complaint
The app does not show pending transactions which is my only complaint. I can picture-deposit a check then when I log back in there is no visual representation on the Account History to signify that the deposit is pending; until it is cleared. If the trxn failed it fail silently. I do not receive a warning of the failure.
Please rectify this. Perhaps have a pending transactions status section above the running Account History. You could also add a line in the Details Section of Account History. This would then add a line titled Pending beneath the Current and Available lines.
Otherwise, the bank has a very high touch quality. When I failed to deposit a check on time n a payment came through a rep from the bank called me up n asked if I want the payment paid or rejected. This kind of high touch is lost in many larger banks.
The mobile app is convenient to keep track of what you have purchased. But it does not keep up with the balance. You can check the balance of your account one minute than it will change when you sign back on. Also, valley national only holds 1$ for gas than days later releases the full amount which than gives you two different balances also. You’ll think you’ll have a certain amount in your account than few days later they take the gas hold off for the full amount.
With Family Sharing set up, up to six family members can use this app.