Venmo is the fun and easy way to pay and get paid.
Why use Venmo?
Because it’s the money app for splitting the cost of almost anything—right then, right there.
Because it makes settling up feel like catching up.
Because you can add a note to each payment to remember the moments, not the money.
What do people use Venmo for? Plenty of things, like:
Split the group dinner tab without the napkin math.
Transfer money to roomies for your share of rent and utilities.
Settle up for fun stuff like concert tix and road trips.
Send a penny to say hi, or 5 bucks for good luck.
Still reading? We’ll let you in on a little secret: we’re more than just a way to pay friends.
- We offer Venmo card, so you can shop with your Venmo balance everywhere Mastercard® is accepted in the U.S., plus earn cash back rewards at select retailers. Terms apply: https://venmo.com/rewards/
- Get your Venmo money in the bank, fast. Use Instant Transfer to get your cash in minutes using an eligible debit card or bank account.
- Check out with Venmo on some of your favorite apps, like Uber, StockX, Grubhub, and Zola.
- We’ve got your back—security is very important to us, and we prioritize making you feel safe and secure by taking security measures to protect your account. Plus, we’ve got a stellar customer support team, ready to solve any issues.
Card is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
We worked on various improvements and bug fixes
Ratings and Reviews
My friend transferred $400 to my account I go to do an instant transfer to my personal checking account and it will not go through. And oh how convenient no customer service support to call because apparently they work bankers hours. How in the world are you going to be a 24/7 cash application and not have any sort of online tech support or offer any live tech-support?? This is literally an emergency situation where I needed to borrow the funds which I did.....I now have my funds sitting in this stupid account which I am unable to touch or have access to and will have no way to contact their customer service until Monday morning it is currently Friday 7:30 PM. I am beyond furious. I knew I should’ve gone with my gut and used the other three different cash apps I have on my phone which worked beautifully and have never had an issue with. I only last minute decided to use this one for the first time tonight never thinking for a second that I would not be able to access my funds. USER BEWARE PLEASE don’t use this stupid application....no tech-support after 4 PM M-F.
Developer Response ,
Hi - we're very sorry for the confusion. While we only offer phone support 10am-6pm EST M-F, we offer chat support from the app M-F 24 hours a day and Sat-Sun 9:00am-11:00pm EST. You can also contact us through our Help Center at https://help.venmo.com/hc/en-us/requests/new.
I'm very sorry for the issues you're having with the app, but please reach out to us at email@example.com if you haven't been able to get in touch with us yet.
wish I could give zero stars
I have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again.
Frustrated and Disappointed 👎
I have had three venmo accounts and all of them had been shut down without any explanation. I use this app as a method of payment for my car cleaning services and without a doubt, each one gets shut down without hesitation in a matter of a couple of weeks, very frustrating. Venmo makes no effort to provide me with a reasonable explanation as to why ALL of my accounts have been shut down other than claiming it was their decision and I can no longer use their services.
The third time this happened, I decided to call their customer service number to see if they could give me a reason as to why my account had been first locked. I called the direct extension that claims to handle exactly that. Despite waiting on the phone for 15 minutes, I was given literally no answer besides that I have to wait for an email to come (the one where they don’t tell me anything) which would take 3-5 days. Why have a direct line that handles frozen accounts when they really don’t handle anything?
What I ASSUME to be the reason for all of my accounts being shut down is that the name on my profile does not match the one on the card. Which for privacy reasons, I choose to only use the first letter of my last name, and when I made my other accounts and had to use my parent’s cards, of course the names would not be matching. Very frustrated and disappointed in both the customer service and the functionality of Venmo.
With Family Sharing set up, up to six family members can use this app.
Get things done within this app using just your voice.