VeriFLY™ provides secure digital credentials for a faster return to safe, in-person experiences by enabling less contact, more speed, and more confidence.
Fix for users encountering problems scanning QR codes.
Ratings and Reviews
Could be handy travel tool but needs major work
I downloaded this app to support an international flight on American Airlines. Download was easy and the system is mostly intuitive to use. However, I experienced problems uploading the Covid test results. Specifically I uploaded my test results and then my husband’s test results within minutes of each other using primarily the same data for location, provider, and results. My husband’s results were reviewed and accepted within 20 minutes. My results were rejected stating my document didn’t meet requirements. Interesting that my document looked exactly like my husband’s which they accepted. I resubmitted it starting from scratch twice more before it was accepted. Aggravating to say the least.
Then for the return flight, the American Airlines app wouldn’t allow checking until the return Covid test results were uploaded but the VeriFLY app did not provide a function for the return portion of the trip on the international side. It also wouldn’t let me add a new trip for the return from the international side. The app does not support return trip upload of Covid docs st all and provides no customer support to address the problem. It could be a useful app but needs major work to function properly, consistently, and for round trip purposes.
Firstly, the “trip to the USA” option took days to show up on my wife’s app as an option for available passes.
Secondly, we’ve been in Mexico for a few days and return tomorrow. Took our antigen tests yesterday morning. I went through the steps to upload my document for step 1 and submitted around 10:47am. Then did so for my wife on hers. She received an email and confirmation of the review to proceed to step 2 within 1.5 hours. I still haven’t almost 24 hours later. Called customer service yesterday afternoon to inquire if there was anything I could do to help the approval process. The rep, Angie, had me on hold for 10 minutes and did she couldn’t even find a record of my submission and it would probably show upon their system closer to the flight. Reiterated to her that this didn’t make sense as my wife was reviewed to proceed within an hour. Here we are knots 24 hours later and nothing yet.
Both app and customer service are unimpressive. Have shared this with the AA platinum desk.
Works well, once you surmount its poor usability
Recently used VeriFLY on trip from US to UK and Spain and back on American Airlines and British Airways. Checking in to flights in US, Spain and the UK showing my approval on VeriFLY made check in a breeze. Since I had uploaded my covid test, UK and Spanish travel plan documents, and vaccination status to VeriFLY in advance there was no need for me to show this paper documentation to the check in and customs agents at the airports. I was very pleased at how smooth VeriFLY made the process. However, the initial process of setting up trips and uploading documents in the app itself is very unintuitive and confusing. It’s pretty clear the app developers did little, if any, usability testing before launching the app. Or if they did, they tested it on engineers for whom the arcane process seemed clear. So give yourself lots of time before your trip to figure out how to use VeriFLY—like at least a week. If you try to use it last minute you are probably in for a world of frustration. Also, set up your trip in the app ahead of time, then upload all your vaccine, travel plan and covid test docs as soon as you have them—usually 48 hours before flying. Don’t wait until the last minute!
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Daon, Inc
- 51.4 MB
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
English, Japanese, Spanish
- Age Rating
- © 2020 Daon Holdings Limited
With Family Sharing set up, up to six family members can use this app.