Verve Mobile 4+

Non functional

I am currently unable to log in via the app. Mobile and desktop website are working fine. But the app keeps directing me to reset my password. I went through a loop of this several times. I then tried logging in to the mobile / desktop websites after the last pw reset, and those worked. Tried the newest paw one more time in mobile app, same thing. I uninstalled and reinstalled, same. I reset my phone, installed again, sane. I’m sure it’s the app.

Also, there’s NO integration with touch / Face ID or the other iOS password function that asks one to auto fill the password. One either must remember the password AND type on security questions every time. The ONLY minor time saving option, and this comes from iOS itself, is to tap the option to look up ALL your iCloud Keychain passwords, and choose it from a list, and then proceed to your security questions. Years ago this would be normal. But in 2019 this is unacceptable. Until my login issue and these are fixed, I’m not changing my rating or review.

I know one star is harsh, but these are major issues that, in 2019, shouldn’t be an issue. Much smaller apps get these issues worked out in a timely manner. Please fix and I’ll change accordingly.

Not working since update

I am very frustrated with this app since the most recent update. It keeps abruptly closing on me. I’ve done every conceivable step (both with the app and my devices) to resolve this with no resolution…and while customer support responded to my emails, they were not actually very helpful, suggesting it wasn’t on their end and that no one else had reported a problem. I don’t often write reviews, particularly negative ones, but I’m wondering if anyone else is having issue since the most recent update.

Developer Response ,

Thank you for your review! We apologize for the issues you have been experiencing with our mobile app, we understand how frustrating that can be. We have been working with our developer and everything should now be resolved. If you are still experiencing any difficulties, please give us a call and a member of our team would be happy to troubleshoot and document any outstanding issues to relay to our developer. Thank you!

Not working properly

App closes out about 10-15 seconds after launching with faceID pretty much every time I log in and I need to use Face ID again or even use my online banking credentials, which I thought Face ID would work so I don’t have to use my credentials. I also had all my accounts color coded and someone at the CU changed a theme or color options available to dark colors so none of them match what I had before, and it’s not on brand with everything else they have. mobile deposit is not consistent, and yes, I’ve written for mobile deposit only on back of check. Any time I’ve mentioned mobile deposit the few times I have to go into a branch, staff offer no help and skip over subject. If you are going to offer these types of products, they need to work.

Developer Response ,

Thank you for the kind words! We're so glad you are enjoying it.