Vet & Family Member Program

Name: Vet & Family Member Program
Rating: 1.8 (15 reviews)
Author: US Department of Veterans Affairs (VA)

医疗

免费

15个评分
年龄

4+
岁
类别

医疗
开发者

US Department of Veterans Affairs (VA)
语言

EN
英语
大小

172.4
MB

The VFMP Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA), is for individuals who are either the spouse or children of a disabled Veteran, or the surviving spouse or child of a Veteran who has died AND do not qualify for TRICARE. The Department of Veterans Affairs (VA) VFMP - CHAMPVA mobile application (app) is designed for medical service providers (VA and private practice) and beneficiaries as they plan care and medical procedures. Beneficiaries and providers use the app individually, or together during a patient encounter, to determine whether the VA will pay for care delivery. The VFMP - CHAMPVA app uses several different medical code sets to determine if services and/or equipment are covered. Over 487,000 individual medical codes are listed in the included databases. Medical code sets include: American Dental Association (ADA) codes, which describe dental services. ADA coding identifies services rendered. Current Procedural Terminology (CPT) codes, which describe medical, surgical, and diagnostic services. CPT coding identifies services rendered. ICD-10 codes, which relate to the 10th revision of the International Statistical Classification of Diseases and Related Health Problems (ICD). It contains codes for diseases, signs and symptoms, abnormal findings, complaints, social circumstances, and external causes of injury or diseases. The CHAMPVA app uses ICD-10-CM data from the Centers for Medicare and Medicaid Services (CMS). The Healthcare Common Procedure Coding System (HCPCS) codes, which provide a standardized coding system for describing the specific items and services provided in the delivery of health care. Such coding is necessary for CHAMPVA, Medicare, Medicaid, and other health insurance programs to ensure that insurance claims are processed in an orderly and consistent manner. Durable Medical Equipment (DME) codes refer to equipment that can withstand repeated use, is primarily used to serve a medical purpose, is generally not useful in the absence of an illness or injury and is appropriate for use in the home. DME codes are included with HCPCS Codes. The national drug codes (NDC) are unique 10-digit, three segment numerical codes that identify drugs intended for human use. The first segment is a 4 to 5 digit, Food and Drug Administration (FDA) assigned labeler code to identify the firm that manufactures or distributes a drug. The second segment is the product code, which identifies the drug, including the specific strength, dosage form, and formulation. The third segment, the package code, identifies package sizes and types. For billing purposes an 11-digit 5-4-2 format code is used based on the NDC code. The CHAMPVA app uses the information published by the FDA and converts the NDC code to the billing code. Medical codes are searchable via the alphanumeric code, name or description. Once a desired medical code is identified, a patient or provider may select it to determine if it is Covered by CHAMPVA. Results DO NOT constitute an authorization by the United States Department of Veterans Affairs (VA) for any purchase. The CHAMPVA program guide is included that provides a more detailed explanation of CHAMPVA benefits. The CHAMPVA Guide contains links to applicable websites as well as phone numbers that can be called from your phone by tapping on the number. This guide is searchable via the table of contents as well as by the index. For convenience a Portable Document Format (pdf) version is also included. The VFMP - CHAMPVA app also includes a facility locator that allows searching by type of facility to find providers near you out of the over 2400 VA facilities nationwide. Additionally, providers and pharmacies that participate in the VA Community Care Program may be searched to ensure that you get the best care possible.

评分及评论

1.8

满分 5 分

15 个评分

Phone services
10月2日

clovisgal66
I have been working on champ VA services for over a year and have never been able to get through on the phone without waiting seven or eight hours for a return call. My problems with my account requires that I speak with someone and I find that almost debilitating when we can’t get through to anyone or go online to see what is going on with my account. If we can’t have access to a service representative in a reasonable time, can we at least have access to our account so we can correct errors that are on the system. My hands are tied. I have a claim that hasn’t been paid from last December after various attempts billing. I find that somebody had in the system that I had another insurance that I did not have. I can’t fix it and I can’t get a hold of anybody to fix it. My complaint.Please advise, better yet, give us access.

开发者回复
Thank you for sharing your feedback. We’re sorry to hear about the challenges you’ve faced and understand how frustrating that must be. This app is designed to help CHAMPVA beneficiaries and providers with medical and medication code status. It does not yet support viewing or managing claims, but we are working to add those types of features in future updates. For claim status or updates, please use the VA Health & Benefits app or visit VA.gov.Download the app here: https://apps.apple.com/us/app/va-health-and-benefits/id1559609596
Phone services
10月2日

clovisgal66

I have been working on champ VA services for over a year and have never been able to get through on the phone without waiting seven or eight hours for a return call. My problems with my account requires that I speak with someone and I find that almost debilitating when we can’t get through to anyone or go online to see what is going on with my account. If we can’t have access to a service representative in a reasonable time, can we at least have access to our account so we can correct errors that are on the system. My hands are tied. I have a claim that hasn’t been paid from last December after various attempts billing. I find that somebody had in the system that I had another insurance that I did not have. I can’t fix it and I can’t get a hold of anybody to fix it. My complaint.Please advise, better yet, give us access.
开发者回复 10月14日
Thank you for sharing your feedback. We’re sorry to hear about the challenges you’ve faced and understand how frustrating that must be. This app is designed to help CHAMPVA beneficiaries and providers with medical and medication code status. It does not yet support viewing or managing claims, but we are working to add those types of features in future updates. For claim status or updates, please use the VA Health & Benefits app or visit VA.gov.Download the app here: https://apps.apple.com/us/app/va-health-and-benefits/id1559609596
-10 Stars (Absolutely Useless)
9月19日

Father Cross
This app is a complete disaster. The few features it has don’t work—ever. Trying to find a provider is a joke; the search is broken, and the results are outdated or nonexistent. Don’t even bother trying to get up-to-date info. It’s always outdated or flat-out wrong. Every time I’ve tried to use it, it’s just been an endless loop of frustration. Typical VA garbage that’s half-baked and full of bugs. This app is a waste of space—fix it, or just scrap it entirely.

开发者回复
Thank you for taking the time to share your feedback. We sincerely regret the frustration you experienced when trying to use the Providers feature. We recently identified a temporary issue with the Facility Locator service that affected search results, but this has since been fixed and works again as intended. Please give it another try, and if you still run into problems, don’t hesitate to reach out so we can help directly. Your input is important, and we are committed to making the app more reliable and useful for Veterans and their families.
-10 Stars (Absolutely Useless)
9月19日

Father Cross

This app is a complete disaster. The few features it has don’t work—ever. Trying to find a provider is a joke; the search is broken, and the results are outdated or nonexistent. Don’t even bother trying to get up-to-date info. It’s always outdated or flat-out wrong. Every time I’ve tried to use it, it’s just been an endless loop of frustration. Typical VA garbage that’s half-baked and full of bugs. This app is a waste of space—fix it, or just scrap it entirely.
开发者回复 9月25日
Thank you for taking the time to share your feedback. We sincerely regret the frustration you experienced when trying to use the Providers feature. We recently identified a temporary issue with the Facility Locator service that affected search results, but this has since been fixed and works again as intended. Please give it another try, and if you still run into problems, don’t hesitate to reach out so we can help directly. Your input is important, and we are committed to making the app more reliable and useful for Veterans and their families.
Is the logo supposed to be my hand coming out of my coffin while still trying to find support?
10月9日

VetStrong22
Is the app logo supposed to be my hand coming out of my coffin while still on hold with CHAMPVA?! The app is useless. Information is incorrect and not accurate. There is no way to get help or support. Don’t waste your time.

开发者回复
Thank you for sharing your feedback. We understand your frustration and appreciate you taking the time to tell us. The app is designed to help CHAMPVA beneficiaries and providers look up coverage information for medical services and medications. It doesn’t currently support contacting customer service, but we’re working to improve the experience. If you’re able, please contact us at champvamobileappsupport@va.gov to let us know which information seemed incorrect so we can take a closer look and make any necessary improvements. A refreshed logo is also on the way soon, so we hope you’ll check back after the update!
Is the logo supposed to be my hand coming out of my coffin while still trying to find support?
10月9日

VetStrong22

Is the app logo supposed to be my hand coming out of my coffin while still on hold with CHAMPVA?! The app is useless. Information is incorrect and not accurate. There is no way to get help or support. Don’t waste your time.
开发者回复 10月14日
Thank you for sharing your feedback. We understand your frustration and appreciate you taking the time to tell us. The app is designed to help CHAMPVA beneficiaries and providers look up coverage information for medical services and medications. It doesn’t currently support contacting customer service, but we’re working to improve the experience. If you’re able, please contact us at champvamobileappsupport@va.gov to let us know which information seemed incorrect so we can take a closer look and make any necessary improvements. A refreshed logo is also on the way soon, so we hope you’ll check back after the update!
Don’t download Not Worth it
7月31日

Bbrad79
This is a waste of time. It doesn’t allow you to check status, submit claims or anything related to your medical benefits. It’s very generalized and everything on this app you can google for yourself. I honestly don’t even believe it a legitimate app created by the government so don’t waste your time.

开发者回复
Thanks for your feedback. This app is currently designed for CHAMPVA beneficiaries and providers to use to verify coverage for medical services. We are working diligently to add features like submitting for, and checking payments to, providers. If you would like to check the status of, or to submit, claims for VA benefits, please use the VA Health & Benefits app or visit VA.gov. Download the app here: https://apps.apple.com/us/app/va-health-and-benefits/id1559609596
Don’t download Not Worth it
7月31日

Bbrad79

This is a waste of time. It doesn’t allow you to check status, submit claims or anything related to your medical benefits. It’s very generalized and everything on this app you can google for yourself. I honestly don’t even believe it a legitimate app created by the government so don’t waste your time.
开发者回复 8月13日
Thanks for your feedback. This app is currently designed for CHAMPVA beneficiaries and providers to use to verify coverage for medical services. We are working diligently to add features like submitting for, and checking payments to, providers. If you would like to check the status of, or to submit, claims for VA benefits, please use the VA Health & Benefits app or visit VA.gov. Download the app here: https://apps.apple.com/us/app/va-health-and-benefits/id1559609596