Via — smarter mobility‪.‬ ٤+

I enjoyed the rides and they were very convenient when I was in the area, but it was a pain when I had to get in the area when my school was right around the corner (but a very tedious walking distance). Some of the drivers were willing to take me there regardless of me not being able to pinpoint anything in Webster Groves on the Via GPS, which is why I gave it 2 stars, but the other drivers took me as far as the Via GPS would go and barely more, even though they were seemingly allowed to go further. Then my 2nd issue, which is even bigger is……….I left my wallet in one of the Viacles (didn’t have money in it at all)………..but now it’s gone. What’s worse is that I called them for so many days and talked to so many different people just to eventually find out that my wallet wasn’t it their vicinity anymore (they customer service got extremely tedious after a while, so I tell you, PLEASE DO NOT EVER forget to turn around and check the seat before you leave the vehicle, PLEASE, because it is not worth not looking. It was my fault of course, but honestly, they could’ve helped me out and got it back to me). Oh and p.s. if you lost something, don’t try to email them, because they likely won’t respond at all.

Until I see improvements, I’ll probably stop using this app for a while... I dont know if its because I’m requesting a ride at a late hour or its just bad luck, but I would always get a notification that my driver cancelled before I’m either assigned a new one OR my Via request got cancelled altogether.
Tonight I have this app one last shot and if it ever made these terrible re-routes or driver cancellations again, I’d stop using it. And it did.

Tonight, my first driver cancelled on me, and luckily I got a new one...I didnt mind at first how my replacement driver parked a block away from my pickup address. But when he missed an exit and then the app gave him these roundabout routes (the app told my driver to take different highways that almost guided him in the wrong direction or making unnecessary exits), that’s when I told my driver to take a specific exit that would easily take me to my destination. And then the app tried to make him take a different route that guided him away from my destination...The app even told him to take an opposite turn despite my destination being so close by!
My driver apologized though, and I wouldnt want to give him 1 star. He’s def deserves a 3 star rating at least.. the low rating is most def for this app lately. I never had these kinds of problems back in Feb or March.. I’ve honestly become very disappointed with this app.

I’ve never written a review before about an app or anything for that matter, and this is literally the worst ride servicing app i’ve ever tried. Firstly I couldn’t get any rides but somehow other people were getting picked up in via cars in front of me at the bus stop, so there couldn’t have been no rides available in the area when I saw plenty. Then I finally got a ride after 15 minutes of repeatedly tapping the retry button, but it seemed that the driver kept getting farther away from where I was and stopped moving for several minutes, then just when the ride was 8 minutes away from me, it got cancelled. So I frustratedly tried to get another one and each time I saw one available somehow the seat got taken, this happened over 7 times, I eventually got on a bus because the app kept saying it couldn’t find any available rides and when it did, someone apparently took it 1.5 seconds after it appeared for me. I would rate this app zero stars if I could. Very disappointed, I was recommended to try this app because it was more affordable than lyft and uber, but I’d rather take those than ever try this again, waste of time (literally). Don’t try via if you have to be somewhere important at a certain time. Thankfully I didn’t try this to get to work.