viagogo Tickets 4+

Bought tickets to Madonna in Milan for November 2023. Realized in September 2023 I could not attend. Posted the tickets and they sold rather quickly. Tickets were transferred to me in October 2023 and that’s when Viagogo became a no go go. Viagogo is part of StubHub which is great, so buying from them I felt safe in my purchase. However, with my sales from the original owner could not change the name on the tickets from TicketMaster so I lost the sale and waiting a refund. I’ve called Viagogo six times and the calls have all been over 60 minutes with multiple transfers. Viagogo assures tickets and refunds. No where when I bought the tickets did it say not able to resell. Buying tickets 11 months out I would have never bought tickets that stated not able to resell. Also, I purchased four tickets at one time and the tickets came through as two orders which has added to the complications of my phone calls. If I don’t receive my full refund for my purchase price I will be filing a complaint with the AG office.

I purchased tickets from viagogo, they gave me the wrong ticket. I purchased the correct ones and have documentation to prove it. Because the tickets were changed by viagogo without my consent, I was not able to use the ticket. I called the day after, as I was instructed to at the event, and viagogo said that since I didn’t call during the the moment of the issue, they would not give me a refund. However, if you look at the website, it says you have 10 days for a full refund if there’s problems with the tickets. Instead, viagogo gave me some stupid token $41 credit towards an other purchase. I wonder where they came up with that number. I will never use viagogo again and suggest that all of you stay away from this business who will not honor basic business integrity.

Bought tickets to Elton John in London months ago, long story short. Day of the concert still hadn’t received the actual tickets, just loops on their app and email saying “your tickets have been transferred” but no information on how to access them. Spoke for hours with at least five different customer service reps saying the tickets were transferred but nothing about now to access them. FINALLY, after speaking to about ten people, someone told me I had to download the AXS app and that’s how the tickets transferred. No mention of AXS in any email or from any of the customer service reps. Epic failure and will not be using again.