Victoria's Secret—Bras & More 12+

Elsielooloo

I’m addicted to shopping at Victoria’s Secret. I have many panties, bras and accessories. They have a wide variety of items to choose from on their site. I only shop online. I love their clearance section. I usually find quite a few things at a great price, especially when their clearance section is discounted. Their end of year sale should not be missed. If I get an item that I’m not happy with I usually just resell it. VS products always sell easily. There’s ways to get around paying the shipping charge. Being a VS cardholder has its benefits too. The website is full of special sales and items that u won’t find in a store. The site is easy to use and has virtually no cliches or bugs. FYI-I use my new iPad for shopping. I’m sure other devices have just as easy a time using this site. I honestly don’t mind shopping online on VS. enjoy!!

iOS app 3/7/23

I don’t know what is wrong but it’s been weird and buggy for about the last 6 months. Clicking app support just takes you to VS site but no obvious button to report issues. I have the app downloaded on my iPhone. ( everything is current and updated) for a while it would sign in ok and then pushing the Victoria card account button was also seamless but it’s been a royal pain the past 6 months something always malfunctions for a while it made me put a new checking account number in every time I needed to make a payment now won’t let me edit and delete those. Today I couldn’t get signed in until I hit the “forgot password button” then it decided to sign me in before I had to go to my email and reset a password. Then I’m trying to pay my Victoria card what a hassle that also took a painfully long time to accomplish and just when I’m about to go get the physical card to call and pay by phone it decides to sign in🤬. So I came here thinking I could hit the app support button and tell them how buggy it is. But nope so I left a 1 star review about the app. If I can’t pay my bill easily I’m going to cancel the card when I have a zero balance it shouldn’t be this difficult to pay.

Please VS fix the app make it easier to sign in and shop and pay our VS. credit cards.

The merchandise and in store personnel are wonderful and online purchases are easy but paying your bill online in this app is an absolute nightmare recently!

Respuesta del desarrollador ,

We're sorry for the frustration! Be sure your app, and iOS, are running the most up to date version. We thank you for your patience – as we are always working towards enhancing your experience! If you are still experiencing issues logging in – please email us at AppFeedback@Victoria.com – so we can get more information.

How can the user experience be this bad?

It absolutely baffles me that a brand like VS has such terrible customer/user experience after so many decades in business. I’ll stick primarily reviewing to the app, which is at best cumbersome to use. Updating items within the cart is not possible, and accidentally or even intentionally put the same item in your cart… it doesn’t merge together quantities… it lists them separately so it’s hard to tell how many of an item you have and you have to click back into the item to change the quantity. This is so stupid.

Want to scroll items and skim? Well if click into and click back and you go all the way back to the top. I hate the location of the back and forward down below, Im constantly clicking in the wrong spot and have to start all over. That doesn’t even get into the terrible shopping experience, like severe shortage of available basics and no in way to request in-stock notifications. They discontinue favorite bras and I can see a serious dip in quality of the panties over the last 3-4 years.

After 25 years as a customer - not to mention watching my Mom shop at VS my entire life… I think I’m just about done. Give me back the VS of the 80, 90’s and 2000’s when you could count on always finding what you need, a nice variety of basic and sexy stuff, swimsuits and trendy clothes plus excellent customer service.