Video Surveillance Ivideon 4+

I have 4 stars because of some minor issues but for the most part, I am pleased with this purchase. I had a slight problem setting it up there was slight differences in the LED color that the directions explained versus what the actual color was for the setup process (the camera has an LED that can display in different colors). The live feed for me is only off by about a second or two off (not too bad). When I’m home I turn the camera off but there seems to be a delay when I turn it back on before it reconnects (about 3-4 minutes or so). There again, for the price I paid I thought it was well worth the small investment and I’m pretty pleased. I would recommend this product.

Dear Destiny! Thank you for the feedback! If you have any issues with our cameras, please, contact us from the app or send the information
to support@ivideon.com. We'll be glad to help you!

Bought my camera in December 2020. It stopped working in March. The helpline was unable to fix it. Emailed me a preprinted UPS label. Returned it and they shipped another one. Company stood behind their service 100%. Will do business with ivideon and recommend it.

The only two minor issues, (1) the instructions on the first camera said to use oco app. Which does not work. Had to calm helpline who guided me

(2) Unable to share the feed through the app. Says generic error.

Dear user, thank you for the feedback! We're sorry to hear you've faced those issues. We'll be happy to troubleshoot the issue with sharing the feed through the app and assist you in finding the solution - please contact us via the app (Main Menu-Contact us) or e-mail at support@ivideon.com.

The camera is glitchy when trying to set it up-which happens with setup after power dips. It can’t “see” the internet. Snagging wi-fi can take very long. It searches until you give up and have to start over. The camera doesn’t catch all activity. It’s impossible to know what it will record or won’t. It often over-heats. Picture quality is good. It never plays the video in the larger screen, only in the event list. Better than Wyze that charges you to use features that come with the camera. And Wyze uses your email to annoy you with endless ads and sales pitches for other products.

Dear user, we are sorry to hear that you've encountered difficulties while using Ivideon. Would you please precise the model of the camera you are talking about? Can the camera be found in your local network on your router's interface or with IP scanning software whenever it has difficulties reconnecting to the service? When you are talking about the activity the camera does not catch, are you referring to the motion taking place in front of the camera but being missed in the cloud or local archive recordings? If so, please check the level of sensitivity set up for the motion detector of the camera. In case you are talking about the absence of an event on a certain trigger, please note that we have the following algorithm for events: a user gets a notification when a motion or a sound occurs. Then if there is no motion within 5 minutes and it occurs in the 6th minute or later, it is considered as a new event and a new notification is sent. If there has been a motion within 5 minutes then that is considered as one continuous event and a new notification would not be sent. The following period will be counted from the last event in the previous period, i.e. if there is a motion at 12:00 and a notification is sent then at the following event at 12:04 a notification will not be sent and the next event will be considered as a new one if it comes later than at 12:09. Also, concerning the larger screen, please note that in the horizontal orientation of your mobile device you should be able to see the live video from a camera, as well as its archive recordings in fullscreen mode. Please answer our questions by sending us feedback from the app (main menu → Help tab → Contact us) or via email at support@ivideon.com for further troubleshooting, we'd be happy to assist you!