VideoPad Professional 4+

I used to like it… liking it less and less as I am continuously ignored...

Now, when I want to export videos I cannot choose where to send them. Instead you have a choice of where you might have sent the last one before the most recent update or video pads chosen folder. Actually my friend has only the option of the last folder he sent to before the update… cannot even access the Video Pad folder…? Anyway, am important feature that we use all the time is now missing and when I ask NCH by email I get ignored! One person at Apple tried hard to help me and could not… We deleted it and reinstalled and it didn’t help… Oh well, I used to like it… now I am an unsatisfied and ignored customer lookin’ to say what I need to…

That was two months ago… I got a useless response! My coworker also contacted them. We are both paying customers. These guys don’t give a you know what…

They said they would fix it after finally admitting that the version available on the App Store is missing a key element for no reason whatsoever. They have not done so so far...

Developer Response ,

Hello,
Thank you for giving us this feedback. We will look into the video export problem you mention as it sounds like a technical issue. We are sorry that you've had problems with software recently and that we didn't do enough to help you via support. Have you checked your spam folder, as sometimes our responses get sent there. If you'd like, please message the support team directly here: http://www.nch.com.au/support/supportcontact.html?software=VideoPad . We apologize for the inconvenience this has caused.
-NCH Software Team

SKIP THIS PROGRAM

Not only is it wonky and has internal editing process that make no sense. It constantly loses video or can’t save or can’t load. I just lost 4 hours of work (I was saving frequently) when the program decided that the file i was working on currently couldn’t save. I am a very peaceful person who often finds myself screaming at the computer or punching the wall in frustration. SAVE YOURSELF the heart ache. Ten thumbs Down. :(

Developer Response ,

Hi there, we apologize for any inconvenience this may have caused. Our Support Team would love to help you recover the file. Please reach out to our Support Team, they are always available for you here: https://www.nch.com.au/support/index.html
-NCH Software Team

Lloyd Schomburg

Wow! Powerful movie editing program. I am totally satisfied with all it can do and how easy it is to use! Highly recommend to anyone serious about quality editing without the high cost of software.