Vietnam Airlines 4+

Name: Vietnam Airlines
Rating: 2.8 (145 reviews)
Author: VIETNAM AIRLINES JSC

VIETNAM AIRLINES JSC

iPad対応

- 2.8 • 145件の評価

- 無料

説明

Welcome aboard! All you need for your upcoming trip is packed in one app. Let’s explore Vietnam Airlines App’s main features:
1. Best airfare deals, additional services, and exclusive offers for App users are updated everyday
2. Book ticket easily in a few simple steps with multiple payment options
3. Get the latest flight updates at a glance and never miss your flight by simply allowing us to send notifications to your mobile device.
4. No more queuing at the kiosk, check in via App and simply save your boarding pass offline and you are ready to go!
5. Use booking reference to download movies and enjoy watching offline throughout your journey
6. Review and update all the details of your Lotusmiles account at your fingertips

We currently support following languages: English, Vietnamese, Japanese, Korean, French, German, Russian, Simplified Chinese, Traditional Chinese.

Download Vietnam Airlines app now and explore the world your way!

Your feedback is important to us! We are happy to have your review to help us improve and continue enhancing your experience via our Vietnam Airlines app.

2024年7月19日

バージョン 8.3.4

For your better convenience, let’s check out our update:
- Increase the number of Paid Meals available for selection.
- Bug fixes and performance improvements. Bye bye bugs!
- We are always working to make the app faster and more stable.
Stay tuned to get the best Vietnam Airlines App experience!

2.8／5

145件の評価

Poor user experience

Vietnam Airlines is a national airlines, however, both website and mobile app have been designed badly, like for a private company. Even some ride hailing apps could do it much better. This review will be applicable for mobile app, but can be extended to web as well.
After many upgrades, the app runs still unstably, loading data very slow. As a mobile app, the designers need to think how to fit with different mobile devices, support either portrait or landscape layouts. However, the app only supports portrait. Are the designers (AND/OR) Vietnam Airlines not thinking of the UI/UX before launching the app?

We’re so glad you reached out and share your thoughts. We never want you to feel disappointed and we’d like to hear more about your experience through email onlinesupport@vietnamairlines.com in order to help.

User friendly?

This app is not very user friendly.
It doesn’t have the customer service satisfaction in mind. They’re more concerned about their own bookings and advertisements
It’s difficult just to lookup the reservation or update a phone number.
Just lookup other Airlines apps, see the layout and copy them and make them more customer oriented please. Thanks

We're sorry for the inconveniences you've experienced. We continuously improve our app and your feedback plays a big part in ensuring best experience for our users. Please share us the details of your issue through email onlinesupport@vietnamairlines.com to help us know how best to support you. Thank you

Spamming notifications

Notifications - especially for an airline app - should be for meaningful, important information like gate or time changes.
Instead, this one bombards you with idiotic miles / coupons / promo notifications, and there is no opt-out.
I had to install this app because their website does not allow you to get your boarding pass into apple wallet.

This is just garbage with no value add whatsoever and should be removed from the app store honestly.