Virgin Active SA 4+

Useless

Writing my first ever app review because I’ve never used a worse one before. I do not receive any rewards despite going to the gym regularly and calling the help centre twice (my email went unanswered). My husband doesn’t have this problem, though, and no one seems able to explain why. I also don’t understand why the app has to be uninstalled and reinstalled, instead of pushing out updates. Bottom line: don’t roll out apps that don’t actually work and make promises to customers that you can’t keep. You’re wasting everyone’s time.

Digital membership card?

I absolutely love this app. Great layout and well thought out. I had no problem creating an account and signing into my existing membership, thanks for making it so convenient. My only hope is that in Virgin Active will give the option to allow me to not only have access to a digital membership card but to also allow me to add it to the Apple Wallet app to streamline and increase the convenience of accessing the gym as nowadays everyone has their phone on hand. Please consider this, Virgin Active.

Developer Response ,

Thanks for the review Marko! A digital access card via the app is absolutely on our roadmap for later this year, stay tuned!

This app does NOT work

This app is useless. Went to gym 3 times this week and the app only recorded 1. So no reward again for me this week. When I queried at the reception I was told I could use my card or the app and it really makes no difference because it still doesn’t record my entrance and exit. The lady said I’m not to worry they come back to me, but by the time they do the reward has expired. My history shows my expired rewards! The lady then said she would log a call. FIX IT!!!!!