Works as intended. Simple setup process in which you scan your DL’s barcode, take a facial confirming selfie, and your information is now stored on your phone. You can limit your personal information e.g home address by using the age verification tab, or full information via TSA tab, or full info using the third tab. Good initial step towards digital identification.

If I could give this zero stars, I would. This has got to be one of the biggest insults to anyone I’ve ever seen. I try to imagine the thought process of whoever released this: “Let’s create an app that no one can use and is so user unfriendly that even the one thing that the user absolutely needs to even use it won’t work: the scanner. I’m not entirely sure why you would not allow a manual entry for this because the scanner is horrible. It’s blurry, and it’s like it was taken on an old flip phone you found in a Tibetan cave. Why is it that government websites, apps, and graphics in general (including the user experience) are among the worst. I understand you’re probably replicating how most people feel anyway dealing with the government/DMV, but this is a bit on the nose, isn’t it? Just add it to Apple wallet already and delete this awful app.

Not only is this mobile ID pretty much useless in Virginia… but if you don’t open it regularly to refresh, when you do open it, you’re presented with a notice that says “you haven’t refreshed in a while” and you’re asked to connect to the internet and try again. First of all, it’s a phone. It’s always connected to the internet. Secondly, when you do hit “try again,” nothing happens. Eventually you get tired of waiting and force close the app. When you relaunch it you discover the ID has self-deleted and you have to go through the entire setup process again. Your tax dollars at work, folks! On a government contract with a company for a useless app that doesn’t even work right.

I setup the app last year and over that time have luckily never needed to use it. But I would open frequently as I told others about it. And it worked as intended. To include just last week. Then yesterday I actually needed it and when I opened the app all my info was gone. It was like I just downloaded the app. So disappointing. I won’t be able to trust this app going forward. I could never be sure if my info would be there when I may need it again. I’m also letting everyone I’d told about the app about this experience. The first person I told had also signed up and when he checked his info was also gone.