Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives.

- Instantly connect with a service representative via video chat
- Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face
- Turn on your flashlight without exiting the app

What’s New

Version 3.2.3

Updated App Store Images

Ratings and Reviews

3.1 out of 5
54 Ratings

54 Ratings

Kiss 73 ,

Drains my battery

The app has always worked great for me, but it kills my battery life. I use it in a WiFi area, but I have to charge my phone soon after.

Developer Response ,

Thanks for your feedback! We know battery drain is a big concern, so we’re always making improvements to minimize impact. Our team will keep looking for ways to optimize our app and your experience.

I dont work for free ,

Enough is enough!!!

I can see utilizing this program in a auto body repair setting where the vehicle/technician are in the same building.

Expecting this type of service on the property insurance side of the business is absurd. They expect vendors to return to a job once the work is completed based on the desk reviewers availability... and not pay the vendor for the time spent providing them this service.

All because they do not want to pay actual field adjusters. Why would they when mitigation contractors will do it for free? Mitigation vendors need to stand together and stop allowing the insurance companies to walk all over them and abuse them. We all do enough for them for free as it is and they keep adding to the requirements with no compensation offered...

Any mitigation company that agrees to this should just close their doors because doing business like this is not sustainable. Say you receive 5 virtual assist claims in a week. That equates to 10-20 hrs of labor that is non billable according to the insurance company. My project managers do not have time to jump through all the hoops as it is. If they wanted to compensate for this service I would gladly hire a dedicated employee to perform this type of service. We all need to stand tall and together denying the big insurance all the free services they expect.

Developer Response ,

Thank you so much for your feedback and our apologies that you did not have a positive experience. If you are willing to provide us additional information please email us at

The Virtual Assist application team will pass along any information you provide to our business partners.

We are also very interested in your experience with the application itself and would welcome any feedback on your interaction with the mobile application.

Thank you again for reaching out to the team.

The Virtual Assist Team

Pbar27 ,

Multiple profiles

Please add the ability to store multiple profiles!!! Some of us work for a lot of different companies.

Developer Response ,


Thank you so much for reaching out. We would like to get a little more information about what you have mentioned in your review.

If you are willing to provide us ore information, please email us at

Thanks again.


ARITY, Limited Liability Company
43.7 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating
Rated 4+
© 2016 Arity, LLC All Rights Reserved


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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