Virtual Assist 4+

Instand connect, great. How they handled it, terrible

I will say the app/service wroked very well. My issue, just as disappointing and relevant, is how he handled my Claim after we spoke. To all who use this: THEY WANT YOU TO USE "Their preferred shops". I suggest, no matter what, tell them no. Do not let them put any shop down, just tentatively. They will run with it from there regardless of your requests. I did agree to allow him to put one if their shops down, but still had other things to consider. I was told that was fine, that it wasnt an official choice. Within a half-hour, and very very inconveniently, I was getting messages that that shop was selected and a tow was on the way to pick it up. What I had specified was not even in their Universe. I doubt the adjuster was Allstate, but he still represents Allstate. Use the app but understand- They dont have your best interest at heart. If you have been hit by an Allstate driver, max out your claim, make it hurt and stick to your choices, because they will walk right over you just to get things the way they want them. Very very unpleasant experience

Garbage. Don’t waste your time

This app is absolutely garbage. I waited in my car for over an hour to connect to an adjuster. The app says that it takes 30 seconds to connect to an adjuster but that’s a big lie. I had full internet access and a lot of battery life. This app was probably made by a couple of people in a garage and they quickly made Allstate believe that it works in order to get a quick couple million dollar contract. As soon as they got the contract they dropped any innovations done to the app. This “virtual assist” was probably the worst investment that Allstate has made in ever and will forever be their worst investment. On my behalf I want to apologize to people who have wasted their time using this app. WE WANT AN ADJUSTER THROUGH EMAIL, PHONE, or IN-PERSON. I don’t pay 400$/month to Allstate in order to get a terrible service.

Amazing! Almost

I immediately got a adjuster on the video call which I was honestly surprised by since the reviews suggested otherwise. The video quality that appeared on the screen was pretty bad, it would not focus sometimes making picture acquisitions difficult at times but we made it work. Besides that it was very convenient to have this app forsure made the claim process very simple and worked with my schedule! I personally did not have time to drop my truck off for an initial estimate but I did have time to make a quick 15 minute call get a initial estimate and I was assured if there are other expenses that could not be captured by us but the dealership found then they would cover those as well. Amazing !

Developer Response ,

Thank you for the valuable feedback on our mobile app!