Virtual Assist 4+
Allstate Insurance Company
Designed for iPad
-
- Free
Screenshots
Description
Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives.
- Instantly connect with a service representative via video chat
- Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face
- Turn on your flashlight without exiting the app
What’s New
Version 3.6.15
- Internal Improvements
Ratings and Reviews
Instand connect, great. How they handled it, terrible
I will say the app/service wroked very well. My issue, just as disappointing and relevant, is how he handled my Claim after we spoke. To all who use this: THEY WANT YOU TO USE "Their preferred shops". I suggest, no matter what, tell them no. Do not let them put any shop down, just tentatively. They will run with it from there regardless of your requests. I did agree to allow him to put one if their shops down, but still had other things to consider. I was told that was fine, that it wasnt an official choice. Within a half-hour, and very very inconveniently, I was getting messages that that shop was selected and a tow was on the way to pick it up. What I had specified was not even in their Universe. I doubt the adjuster was Allstate, but he still represents Allstate. Use the app but understand- They dont have your best interest at heart. If you have been hit by an Allstate driver, max out your claim, make it hurt and stick to your choices, because they will walk right over you just to get things the way they want them. Very very unpleasant experience.
Developer Response ,
We apologize for the experience. Please email us at CommunityCare@allstate.com, so we can look into this further.
Not the worst, not the best
Originally did it in the afternoon after lots of back and forth going with the insurance. I was doing it in the afternoon so about an hour left till operating hours were done. Was on hold for an whole hour, which said that they will eventually call me back but didn’t and then operating hours were over.
Better done in the morning as that connected quick and had me circle the vehicle, see the mileage, and then area of damage. Guy was honesty quite nice and seemed to be knowledgeable in getting the information. I’m not sure on the image quality but he seemed to be able to read the text prints. He also turned off his video, but I guess that doesn’t matter too much. He said that since there wasn’t a way to tell internal damage, he would hold off on which parts were needed for replacement.
All in all, not the best, not the worst app.
It’s a pain though.
Amazing! Almost
I immediately got a adjuster on the video call which I was honestly surprised by since the reviews suggested otherwise. The video quality that appeared on the screen was pretty bad, it would not focus sometimes making picture acquisitions difficult at times but we made it work. Besides that it was very convenient to have this app forsure made the claim process very simple and worked with my schedule! I personally did not have time to drop my truck off for an initial estimate but I did have time to make a quick 15 minute call get a initial estimate and I was assured if there are other expenses that could not be captured by us but the dealership found then they would cover those as well. Amazing !
Developer Response ,
Thank you for the valuable feedback on our mobile app!
App Privacy
The developer, Allstate Insurance Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Allstate Insurance Company
- Size
- 45.4 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- ©2021 Allstate Insurance Company
- Price
- Free