Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives.

- Instantly connect with a service representative via video chat
- Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face
- Turn on your flashlight without exiting the app

What’s New

Version 3.2.3

Updated App Store Images

Ratings and Reviews

2.8 out of 5
91 Ratings

91 Ratings

Kiss 73 ,

Drains my battery

The app has always worked great for me, but it kills my battery life. I use it in a WiFi area, but I have to charge my phone soon after.

Developer Response ,

Thanks for your feedback! We know battery drain is a big concern, so we’re always making improvements to minimize impact. Our team will keep looking for ways to optimize our app and your experience.

I dont work for free ,

Enough is enough!!!

I can see utilizing this program in a auto body repair setting where the vehicle/technician are in the same building.

Expecting this type of service on the property insurance side of the business is absurd. They expect vendors to return to a job once the work is completed based on the desk reviewers availability... and not pay the vendor for the time spent providing them this service.

All because they do not want to pay actual field adjusters. Why would they when mitigation contractors will do it for free? Mitigation vendors need to stand together and stop allowing the insurance companies to walk all over them and abuse them. We all do enough for them for free as it is and they keep adding to the requirements with no compensation offered...

Any mitigation company that agrees to this should just close their doors because doing business like this is not sustainable. Say you receive 5 virtual assist claims in a week. That equates to 10-20 hrs of labor that is non billable according to the insurance company. My project managers do not have time to jump through all the hoops as it is. If they wanted to compensate for this service I would gladly hire a dedicated employee to perform this type of service. We all need to stand tall and together denying the big insurance all the free services they expect.

Developer Response ,

Thank you so much for your feedback and our apologies that you did not have a positive experience. If you are willing to provide us additional information please email us at

The Virtual Assist application team will pass along any information you provide to our business partners.

We are also very interested in your experience with the application itself and would welcome any feedback on your interaction with the mobile application.

Thank you again for reaching out to the team.

The Virtual Assist Team

notastarforya ,

****This service does not deserve not even one star, but that’s the least option available****

DO NOT USE THIS! Adjuster that “help me” on a vandalism job that had scratch all around damage he dare to tell me that “he” can’t pay more than one hour per panel for some thing that “I was only sand it with the DA” but he was going to leave the full paint time (so nice of you) we agree in many things and when he send back the supplement it was way short, he also dare to tell me how much they will pay (46) and not go for what we charge (50 per hour, I am not DRP) I also charge them a fee to use MY time to help them while using the app and they just ignore it.
I wander if this guys goes to Walmart and pay whatever the wants for his needs, just because that’s what they think is fair.

****This service does not deserve not even one star, but that’s the least option available****


Allstate Insurance Company
43.7 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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