Vita Mahjong 4+

I was enjoying this game for the past week. I stopped because of the ads. I don't think it is fair to target Seniors with promises of "no ads" or "no purchases." One particular ad I am concerned about is the ad that's aimed at avid players who reach high scores. It dangles the prize of a $1000 transfer to the player at no cost to them. The information is very cloudy and as clear as mud how it works. Your web professes to have Seniors, like myself, best interest at heart. It appears that is not the case. I consider myself computer literate but what about those Senior who aren't? This particular ad was well thought out to catch the Senior gamer off guard. Perhaps you should have checked the webs intention. Sorry to say that because of this particular ad, I have given the game an extremly low rate and deleted this game. Thank you for letting me voice my opinion. -- WMC

We are deeply sorry for the inappropriate ad you may have encountered. Please provide us with more details about it so we can take action promptly. We truly appreciate your understanding and support. Thank you for reaching out and for being a valued member of the Vita Studio community.

The first time I played this game there were barely any ads. From the second time on, the ads are nonstop, popping up after each level and honestly taking longer to watch than to complete a level. So I checked out the "no ads" option. It says it's a one-time fee of $5.99 yet it also says it renews before the next "period." It doesn't say how long a"period" is -a month? a year? Now why would I sign myself up for an auto-renew situation having no idea what I'm signing up for? Unfortunately, I can't trust the ability to cancel the auto-renew since many, many developers make it impossible to do so either by using cryptic procedures, failing to reply to customers, and/or displaying error messages that it can't be completed at this time. The fact that I can't find info on the auto-renew time frame makes me think this is one of the shady apps.

I play these games when I need to relax or to calm my anxiety. Neither watching endless ads nor spending significant time to find out how this "subscription" works (or how to cancel it) is definitely not my idea of relaxation. Sadly, it may come down to deleting the app. Other than that, I really enjoyed this game!

Thank you for getting in touch, and thank you for being a cherished member of the Vita Studio community. We fully understand your concerns regarding the potential issue with canceling automatic renewals, and we are here to assist you.

To check your subscription status, please click on “Settings” in the lower left corner of the screen, and then click on “Remove Ads” to verify whether you have completed the purchase.

If you encounter any difficulties in the process of unsubscribing, or if you cannot find the option to unsubscribe, please do not hesitate to contact us through our customer service email or hotline. Our customer service team is dedicated to serving you, ensuring that your concerns are addressed promptly and effectively.

Thank you again for your support and understanding. We greatly value every piece of feedback and are committed to providing you with a superior service experience.

After 3 days of serious addiction to this game, I ended up deleting it for a couple of reasons. From day 1, I won the games at the end of the day . . . Really??? Are these competitors just created “people”? Second reason, each time I tried to use a reshuffle, the game would somehow disable internet access and keeps coming back urging me to go online. Only resetting my device would fix this, for a short time. Third reason, it was addictive and I found myself spending way too much time playing. Fourth reason: the ads are over the top. As another player noted, they just don’t go away; pressing X just seems to be encouraging them to stick around . . . And bring some other ads. I understand revenue, I understand that this game was free, but 2-3 minutes for an ad every time one finishes a board is over the top! Today, however, I missed the game (after 3 days, mind you . . . Talk about it being addictive!) and re-installed it. I have to re-earn all awards. Will limit my playtime and see how it goes. All in all, I clearly like the game!

Dear,

We're thrilled to hear that you're enjoying the game! It's always good to know when our players appreciate the game. Some ads can be skipped after watching for about 5 seconds; you don't need to watch the entire ad. Alternatively, you might consider subscribing to our ad-free service, which you can find in the game settings. Looking forward to your understanding!