Vonage Business Communications 4+

Vonage

    • 4.7 • 17.7K Ratings
    • Free

Screenshots

Description

Use your Vonage® Business when you’re on the go!

• Maintain a single business identity when calling, texting or video conferencing.
• Communicate your way with calling, texting or video conferencing anytime, anywhere.
• Play or read voicemails and even manage settings on the go.
• Activate Call Forwarding or “Do Not Disturb” status
• Import, view and edit business contacts across multiple devices

The Vonage Business Communications mobile app is available at no additional charge. Existing VBC customers just log in with their username and password. (Data charges may apply to mobile app usage depending on the mobile plan)

About the service:
Vonage Business Communications (VBC) unifies calling, messaging and meetings worldwide to provide seamless communication between customers and employees using a flexible, global cloud communication platform. The VBC Mobile App enables on-the-go employees to stay connected no matter where they are in the world. They can maintain a single number across all devices so they can be easily reached by colleagues and customers. VBC reduces monthly phone expenses, enables centralized billing and does not require annual contracts.
To view our Terms of Service please use this link: https://www.vonage.com/business/legal-policy-center/business-cloud/tos/

What’s New

Version 8.80.0

• We update the app regularly so we can make it better for you. This version includes several bug fixes and performance improvements.

Ratings and Reviews

4.7 out of 5
17.7K Ratings

17.7K Ratings

lawyergoldman ,

Terrible: call quality, customer service and texting

I have had using Vonage Business for the last 7 years at my law firm. I originally shifted over from conventional land lines phones for price and features. I loved the customer service and ability to communicate via chat to clients through the Vonage app where it would use my office number. HOWEVER, Vonage as slowly but surely gone to the crapper. They no longer have a live person to speak with in customer service! You must now chat with someone online after waiting 20 minutes. Call quality from iPhone app is horrendous. Always dropping calls or robotic sounding. Real professional sounding! Probably the most disappointing feature of Vonage? You cannot send mms ( Multimedia Messaging Service)! What does that mean? You cannot send images or files to customers via text! You can download from the App Store about 25 free messaging service apps that have the ability to send photos to other people! When I “chatted” with customer support about this, they told me, “well you can send images to other internal users within your firm, just not to external customer numbers.” Well, that’s just great! You can even send images through MagicJack! You know, the “as seen on tv” device!!! Looking to switch my 9 lines to Ooma.

Developer Response ,

We appreciate your review and apologize for the experience. We are working on improving our call quality, in the meanwhile when you encounter a dropped call or a robotic sounding, could you please navigate to your app’s main menu > "Help & Support" > "Report an Issue" (so we can receive more information about the app and investigate the issue).
We do support MMS, please contact us at customercare-vb@vonage.com so we can investigate this as well.

BethSS1 ,

Terrible

I really do not like this app and would not use it if I didn't have to for work. This latest update is awful. I am off work and calls are still ringing on my phone even though I used the mute switch to mute my device in the app. All day long I kept getting ghost calls where it would pop up with a call that said blocked caller, say "Vonage business audio" ring for a single ring, then it would stop and a regular call would come in. I don't like how the call takes up the entire screen and you can't swipe it away if you're in the middle of something, you just have to wait for it to stop ringing. I don't like that you can't see who answered the calls when you're working on a line that goes to multiple co-workers. All of our phones ring at the same time but you can't see if the call was answered? It just says missed call. When you answer a call sometimes it's still saying Vonage business audio in the background. When you try to call someone it won't ring, you hang up and try again and it shows the same call is still going on the background when you're already on the phone again. I hate this app.

Developer Response ,

Hi there, thank you for your feedback and we're sorry to hear about this issue. can you please try and log-out and back in to see if it solved it for you. If this reoccur can you please email us at Customercare-vb@vonage.com so we can follow up? Thank you

laur_han ,

Love the app, currently unusable.

I just now am starting to use Vonage for my workplace. I have to protect the privacy of the clients of clients I work with majorly. So I always thought I’d have to have separate phones, one with crazy privacy to do business stuff. I am super impressed with the whole app and the entire business phone integration. However I CANNOT use the app because I. Can’t have client information showing up on my personal device’s call log. At least with google voice the call log was private within the app. The call log on the device showed “google voice call” and no other information. Currently on my personal device call log I see that it is from Vonage AND it lists the exact number calling me and the first and last name. i understand and want this to happen within the Vonage system and app. But I CANNOT have that information on a private, personal device and there is no setting to manage this like with google voice. Therefore I can’t use it. And I’m really sad. I seriously hope there is an easy quick fix. I can’t be the only one with the problem.

Developer Response ,

Hi there! We wanted to update you that we worked on a solution and launched a new feature following your request, you can now 'Hide Vonage calls' from your phone by going to your Settings -> Call Settings -> Turn on to Hide Vonage Calls. If you have any feedback or questions please send us to VBCFeedback@vonage.com. Thank you.

App Privacy

The developer, Vonage, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Siri

    Get things done within this app using just your voice.

More By This Developer

Vonage Home Extensions
Utilities
Vonage Enterprise for AD
Business
Enterprise SMS
Productivity
Vonage Events
Business
Soluto for Vonage
Business
CommsSetup
Productivity

You Might Also Like

Ooma Office
Productivity
Lead Connector
Productivity
Microsoft 365 Admin
Productivity
monday.com - Work Management
Productivity
Google Admin
Productivity
Bullhorn Mobile
Productivity