WaFd Bank 4+

Great app over all but wish I had the ability to freeze my card in the app

I use the app to monitor spending and budget. I have multiple accounts and don’t use all of the accounts constantly. It would be nice to have a option to freeze the card to prevent spending in the case of identify theft. I have this option in all the apps of the other institutions I have cards through. Other then that I love the app.

WaFd Mobile App

I like many features of this app and also like WaFd Bank and its services. I do have one serious concern about the mobile app, however. Up until about 8-9 months ago, I was able to view and print copies of me cancelled checks using my iPad or my iPhone. Last summer (2023) this function is no longer available to me. When I click on “view check” , I get an essentially blank screen with a small square box in the middle with an ‘x’ in it—but no check view. Clicking on the little box, or anywhere else in the screen, does nothing. I have reported this issue directly to the bank, but so far, my problem has not been resolved.
I am still able to use my iPad and iPhone to view cancelled checks from my account with a different bank, so I know my iPhone and iPad still have the capability. I am hoping that the Developers can suggest a solution to resolve this issue. For me, the app would receive a five star rating were I able to use this feature again.

Developer Response ,

Hello Noryb123654, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you've encountered with our app. We have recently updated our app. Please feel free to explore the new app features and give feedback.

Needs Work

I’ve had a few reoccurring issues with the app, but overall I do think it is safe and simple to use. Only gripes I have involve customer service: they’re always nice, but there was an instance where I called and had to change my address. They never did it. I had to call THREE times and each time they confirmed the address was changed, and yet when I called back again they said my address was an address from when I was 16 (I’m 22 and I have moved 5x since then) and it ALWAYS goes back to that 1 address. Also, the app constantly bugs out when transferring money from checking to savings, and takes forever to update.

Overall like I said, the app is convenient and pretty simple, but buggy. Customer service imo needs to work harder, because I shouldn’t have to call multiple times to change an address when you’ve clearly confirmed each time (different agents) “I’ve gone ahead and changed that address for you”

Developer Response ,

Hello Cordova0903,

We apologize for your client experience and appreciate your feedback as we continue to develop the application. We did overhaul the WAFD app, please check it out and give feedback. Thank you!