WaFd Bank 4+

Way Better App

***Updated to 5 Stars - The developer reached out to let me know to try the biometrics again, and it works! Thank you!

This app has come a long way in the years I’ve been using it. I loved the ability to see instant balances, and the increased functionality of the bill pay has been awesome. My o ley complaint right now is that I’ve been unable to use Face/Touch ID for the last several months. I thought maybe it was being blocked by my VPN or had something to do with my connection. I’ve tried turning off VPN which totally defeats the purpose and I have tried on both mobile data and WiFi. No change. Please fix this!

Developer Response ,

Hello Chrispyrook,
We are sorry to hear that you have not been able to use Face/Touch ID, have you gained access yet? We will escalate this to our Digital Channels Team to look into. Thank you for banking with Washington Federal Bank.

Please help

This app has been a really huge hassle for me since day one. Having to log in, provide a finger print and answer a security question has landed me locked out of my account several times. Please add an option to pick a different security question or to reset my password without having to call customer service or log onto my computer. I so enjoy my local branch of WAFD but this app is truly terrible!

Improved

When they first rolled out the update they had only four or five security questions and you had to come up with an answer to each one, even ones that make no sense to you. Then when making a deposit after clearing out cookies on your phone, you would be required to answer a question and if you couldn’t answer in three tries you were out. They have since gone back to the old longer list to choose from. Still had to answer one to complete a deposit. I’ll bet they have a lot of people trying to sneak money into other accounts so they had to step up the security.