WaFd Bank 4+

Why do you keep breaking what was working just fine

*****updated because clearly my review was too long to get the point across, baaed on developer’s response - so the TLDR version is that, in trying to be everything to everyone, you broke the most basic functionality- your app now takes so long to load that over 50% of the time it will not load or sync.***********

I absolutely hate your newest version of the app, and the online banking. I hate that every time you “improve” things we are locked out officially for so long, and then unofficially because it takes so long for you to work out the kinks trying to get us all back in. This new version takes way too long to load, takes up way too much internet bandwidth- so if you’re in a rural area you may or may not be able to view information, and gives me nothing useful, as far as I can tell. I don’t want any of the “insights” you’re providing because they are not helpful to me. I just want to be able to see - in real time - the activity going on in my bank, to make deposits, and to make transfers. Pretty much I want the last version of this app back. ****I should add - if you were going to fix anything, you could’ve fixed the fact that your banking is so difficult to link with other apps. It has the least functionality for this feature of any bank I use.

Developer Response ,

We appreciate you providing your honest feedback. Ultimately our goal is to provide our customers with the most seamless online banking experience and better tools and insight to manage their finances. We understand that change can pose challenges but we hope that you give our app another chance and take advantage of all the new features that come along with the upgrade.

No response from developers

I downloaded the new app, but to do this, it demanded I was connected to the internet. Then I could not find how to make my mortgage payment as I always do. Finally, I figured that I needed to make an “external transfer,” but the app gave me an error saying “contact your financial institution.” when I hadn't gotten to that point yet. I contacted WaFd four times, and no one could give me a straight answer. They said that the transfers were not working and suggested using “bill pay,” which will take three weeks during the holidays. I do not recommend this app or this bank. I am here because my mortgage is almost paid for. Lousy customer service, no paying options, and high fees. Very high costs and lack of transparency in what you owe. I contacted the developers five times by email because they don't have an extension number where you can speak to someone. Finally they said they were going to close the ticket that in December 15th the app will be working. Guess what? The Ward app is still broken, and I cannot make a transfer. It does not recognize my mortgage account or any account. Very poor performance and customer service at WaFd.

Developer Response ,

Hello, we want to help you resolve this issue. Please email us with a description of your issue(s) and your contact information to onlinebanking@wafd.com. One of our specialists will assist with investigating your account on the back end.

Needs better functionality

My mortgage was transferred to Wafd bank and it has been a very frustrating experience. I can't see basic things like principal vs interest, my escrow balance, or see that my recurring payments are correctly set up.

There isn't even an option to submit a mortgage payment! You have to go through internal or external transfers and half the time that functionality does not work. I would not use them if I had an option.

Don't usually write negative reviews but really this should be better and I hope it gets better.