Wag! Pet Caregiver 4+

I had a client request me for a wag walk today at a time where I wouldn’t be able to but I knew I could do it a little later that day however there was no way for me to message the pet parent beforehand to ask them if I could come later in the day without first accepting the request so I accepted the request but after accepting I had to select if I would be there in 15 minutes, 30 minutes, or 1 hour but I needed more time the walk was scheduled at 4:25 but I couldn’t get there until 8 once I got off so I selected 1 hour which changed the walk to 5:25 and I messaged them saying I could come at 8 which they were okay with however when 5:25 came and went wag cancelled the walk before 8 gave me a 1 star review and said I missed the walk didn’t show up and violated their trust and safety policy. How and why when I messaged the pet parent and they said it was okay for me to come later please fix this someone needs to reach out to me I have the screenshots of the conversation to prove it.

Hi there, thank you for taking the time to leave your review and feedback. If a walk is not started by the Pet Caregiver within the 30-minute grace period before or after the designated start time, the service will automatically be placed back in the Available Feed for another Pet Caregiver to request. This is to help increase the likelihood that the pet will receive care in a timely manner. To avoid the app automatically relisting the service, the Pet Parent will need to update the time of the service to reflect the newly agreed upon one. We hope this helps. We appreciate your feedback regarding this and will be passing this along!

I have been doing Wag! Walks on and off for a few years now and I have no complaints or issues. I love all the pups I’ve walked and continue to find pups who’s mum/dad makes me a preferred walker.

From time to time pet parents will put up an ASAP walk or drop in and it will say “Preferred Walker”, and I’ll be able to do that walk or drop in but not at that very second because I’m a ways away or I’m in the middle of another walk/drop in. I’ll request the service and message their parent and the message is usually something like this “Hi, I can come for (pups name) but it would be closer to 10, if that works for you.” I’ve never had one of my pet parents say no that doesn’t work, and sometimes they can’t edit the time request for the service from 8 to 10 for example. So I have to say I’m on my way then select other and put 60 minutes then edit my ETA multiple times if the time agreed on is more than 60 minutes from the current time because the system doesn’t allow you to enter a time like 120 minutes. So it’s not surprise that I’ve run across this several times which is why I make this suggestion.

My suggestion is that as walkers we should either be able to enter a three digit number of minutes (i.e 120) or after the request is made and confirmed we can edit the time from whatever the parents put to what the agreed upon time is (i.e 8am to 10am).

Hi and thank you so much for your thorough review and feedback! We really appreciate you bringing this to us and will be sure to pass it along accordingly for further review! Thank you!

I started walking a year ago as a means to supplement our household income. In just a couple months I was able to earn over $1000!! I was excited about my future with Wag. But shortly after, Wag started making changes in the app - a feature where walkers could pay in to the app and with that the walker would get higher priority. And more changes have been made since. Wag is not the same anymore and my walks have dramatically dropped to where I’m lucky if I break $100. I give 110% to my clients and have the ratings and reviews to prove it. I started Wag to make money, not give Wag more money. The 40/60 commission split is painful already (oh, but if you PAY Wag them you have the opportunity to get a bigger commission 👎🏼). // Another issue has been getting hold of customer service with problems. I have had a few times where the Pet Parent didn’t leave a key and I could not get a hold of the parent. Or the time the cell tower was out and I couldn’t get service at the address so I had to drive a mile away to get a signal. The customer service bot kept running me in circles and eventually the “solution” was “you’re have to decide what to do.” If you are considering whether or not to do Wag, I’d say consider your options and maybe go in to business for yourself. Wag has been disappointing - it feels like they are struggling and are trying to find ways to make money off their walkers (providing poor customer care to walkers).

Hi there, thank you for the review! Indi sounds like she has been a delight!