We Energies 4+

Easy as pie !

If you don’t have the App yet then you need to download it right away . It makes things much easier, I can pay my bill with just a couple taps . One thing I love I can just tap my App and see what my balance is . I can see when the due date is . Then that makes it easier to pay my bill on time . I did not grow up with the internet , so I don’t like using it . However I have no problem using the app, it’s so easy. You can see what you paid compared from last year . You can see exactly how much you pay from month to month. I would highly recommend using this App !

Upper management doesn’t appear listen to customer

I am disappointed with the new billing statements which require 2 papers (more land fill) rather than 1 and are not as easy to understand as the previous billing statements. I am on “time of use” and no longer receive the amount of money I save.
Also, I receive my check on the first of the month and have asked if I simply could receive my paper statement by the first so I can get my money management completed. While the customer service people (who are usually very helpful) tried many times to help me achieve my request by changing my due date, it didn’t help me achieve my simple request. I have gone to the app snd don’t know if this will help.
So I am not happy with We Energies because while I am a good customer who simply wants to pay my bill, you make this request so much more difficult than it used to be.

Crappy app

while it does have some nice features, the very first thing that this app did was it forcibly enrolled me in electronic statements, without asking. What a great way to make a first impression. Some of us do not want to have to log into dozens of different websites for all of our banks, investments, utility providers, services, and other statement-generating businesses every month. It is in no way easier or better for the end user. I do not want to be tasked with having to keep track of all of these, and I still have to download and print many of them out for tax purposes, so it is better just to have them mailed through the USPS, which is simple and reliable. I am tired of hearing the lie of how much easier electronic statements are, and I highly resent being automatically enrolled without even being asked. it just shovels more work off on to the consumer, and is a poorly disguised attempt to reduce We Energies costs of doing business.

Developer Response ,

Hi milwj, Our app puts you in control! Paper-free billing is optional. You can turn your paper bill on in "Settings" on the bottom of the screen. Click on "Account Preferences", toggle your paper bill on & click on "Save" at the top of the screen. We appreciate your feedback and hope you will go back to utilize all of our “nice features”. If you have additional suggestions or questions, please contact us at WEMobileAppSupport@we-energies.com. We Energies Mobile App Team