WHBM White House Black Market +4

Love the design of this app. So easy to check on what is new and what is on sale . I enjoy adding items to my favorites. It gives me a chance to keep my clothing and accessory choices organized into needs and/or wants. The app automatically adjusts availability and price changes. Really enjoy WHBM with their beautiful line of clothing and accessories. I am 75 and can always find something appropriate and very special even at my age.

Thanks for your review, Carklynn! It is amazing to receive your love for our styles and our app. We look forward to providing many more special and stylish moments for you!

Sadly Returns/exchanges are not overly welcome at the boutique I frequent. For example: I had been told by customer service that in order to take advantage of the next days 20% entire order sale that I had to buy everything again and return the first order!? I thought that was not very good service but he said it is policy. I spent a small fortune renewing my wardrobe from this boutique because I love the classic style and have many things from early 2000 still in my closet! So, I brought back what I initially ordered to get an immediate refund (the wait is not acceptable online; I’m not a wealthy woman!) and was in a hurry to make a play at 5:30 that night… I forgot my phone at home and therefore, could not locate the order for one swimsuit to exchange. Nina called customer service and was on hold for literally 45 minutes as I asked four times (at first very sweetly) to just return the money for my returns and let me come back another time with my phone to easily find the order because I was going to be late…she actually said in a spiteful tone that she “wasn’t going to hang up on customer service now after all this time” my friend and I never made the play. This sort of lack of respect is not acceptable especially when the customer is trying to comply just as told. Anyway, from now on if I continue to shop here I choose to do on line shopping only. Plus side, there is more online to choose!

Thank you for bringing your recent customer service experiences to our attention. We're very sorry to learn the level of service you received was not aligned with the amazing personal service we strive for. We'd value the chance to learn more, and invite you to connect with us through Customer Service.

I love shopping online at WHBM but the app is riddled with glitches . I have an iPhone and the default browser is safari . I had to call almost every time I wanted to make a purchase on the app because the order wouldn’t go through and customer service will tell me that it’s because I own an iPhone and the app has problems /glitches with this browser . I’m asking you ; at least 50% of the customers have an iPhone, so why doesn’t WHBM take care and resolve those glitches so we , the customers of WHBM won’t have to spend almost always close to an hour waiting in queue for a customer service representative.
I would except much more from a hide end company like WHBM and I would expect them to get on top of it and resolve those glitches that we , the IPhone users keep encountering .
I hope someone in the upper management of the WHBM sees my review and will finally do something about it ! Thank you !

It is upsetting to hear about your encounters with our app. We designed this app for convenience, and a seamless shopping experience is our goal. We are listening to your feedback, and continue to work to improve our interface. We hope you will consider uninstalling and redownloading our app as we release updates to address any glitches and improvements. Thank you for sharing your open and honest review.