WHBM White House Black Market 4+

I’m loving the new WHBM app-it allows me to save what’s in my cart & has an easy heart button to push to add an item to Favorites! Loooove this feature-it makes it so much easier than the wishlist on the website. The maneuvering is much more solid than on the website (which I have found to be annoyingly jumpy, for lack of a better word). The only thing I am missing in the App is “My Closet.” I’m hoping that a) that will make it into a later version, and b) that WHBM will leave items IN My Closet for longer than a few months (That is the beauty of WHBM clothes after all-it is Garanimals for adult women, and new seasons coordinate nicely with prior seasons!)

It's fantastic to know you are loving the WHBM app! Your wish to see the My Closet feature and positive remarks on the "Favorites" option do not go unnoticed. Thanks for your marvelous review!

I love shopping online at WHBM but the app is riddled with glitches . I have an iPhone and the default browser is safari . I had to call almost every time I wanted to make a purchase on the app because the order wouldn’t go through and customer service will tell me that it’s because I own an iPhone and the app has problems /glitches with this browser . I’m asking you ; at least 50% of the customers have an iPhone, so why doesn’t WHBM take care and resolve those glitches so we , the customers of WHBM won’t have to spend almost always close to an hour waiting in queue for a customer service representative.
I would except much more from a hide end company like WHBM and I would expect them to get on top of it and resolve those glitches that we , the IPhone users keep encountering .
I hope someone in the upper management of the WHBM sees my review and will finally do something about it ! Thank you !

It is upsetting to hear about your encounters with our app. We designed this app for convenience, and a seamless shopping experience is our goal. We are listening to your feedback, and continue to work to improve our interface. We hope you will consider uninstalling and redownloading our app as we release updates to address any glitches and improvements. Thank you for sharing your open and honest review.

Using the site directly from the internet offers more features than this WHBM app. Ive tried it numerous times at first thinking there might be a learning curve. No, this app it limited. Over and over again it seemingly randomly refuses to load a specific item to display details, more photos, etc. Given an “oops, try again” prompt I uselessly have hit this button again & again. It does not help. Also, if the “what to wear” the item with feature is available, then it’s well hidden as is the option to write a review. Shopping online should not be challenging nor frustrating, it should be fun. It should also not take customers an inordinate amount of time to learn the app, rather it should take no time at all. This company gets thousands of my dollars per year, yet they never seem to listen to any of their customer feedback never mind mine. I fear this review is useless in this regard. Si, please just avoid avoid this app. You will be better off.

Hi, jacey2c, we agree with you - shopping should not be challenging or frustrating. We strive to create a fun and enjoyable shopping experience for all of our customers and understand if there are features you are missing some of the features from our website. Please know reviews are useful to our brand, and we are listening. As we are continuously changing and improving the shopping experience, we hope you will keep an eye out for future updates to give it another try. Thank you for always being willing to share your feedback.