Whiteout Survival 4+

Great game

I have two players… one that I pay to play big and one to grow without pay… you do not need to pay to play. That’s one of my favorite things about the game. A lot depends on your states set up and the people playing in each server. I would highly recommend this game to anyone. I got my husband hooked. Yes, levels begin to take more time but every person goes through it and it’s easy to collect things without spending a dime. If you play you should definitely be in discord for tips. I never had discord before this game but the complexity makes it a must. The characters are fun and the play is very customizable. It’s not an idle game… if you have 5 minutes to spare in a day to play it might not be for you. It’s as addictive as WOW so be prepared. Also, it’s pretty. I’ve been playing since October 2023 and I haven’t stopped and don’t plan to any day soon.

Side note - it has been a bit glitchy the past two days, not sure if that’s due to a new upgrade.

The fun doesn't last long

I've been playing for a couple weeks, but I'm a play for free guy, and unless you're will to fork over $10-$20 a day you'll quickly get to a point where it takes every resource you have and 3 or 4 days to upgrade any of the major buildings. You'll also get to a point where you won't be able to win many battles because everyone else has paid to charge up their troops. Another problem is the Alliance system, where leader start alliances and then bail without telling anyone or all of the sudden everybody leaves, so you have to leave and find a new alliance and start over. There is literally no guide to help players out and I still have no clue how wars are supposed to work or why I should even care why a banner should be garrisoned. You can go on hunts that give you rewards but you have to wait 5 minutes for your troops to get anywhere and and another 5 minutes for them to come back and the rewards are hardly worth the effort. I haven't deleted the game but I'm at the point where I long in to get daily rewards and start some troop training which is up to 5 hours to finish 400 troops. I've given up on exploration or arena battles because I can't win anymore without spending $100 or so on packs. So if a game you can only play for 15 minutes a day without spending money is your thing, go ahead and knock yourself out.

Persistent Bugs Ruining Gameplay Experience

I am beyond furious with the ongoing issues plaguing your game, which have completely ruined my gaming experience. Despite multiple attempts to engage your support team, the critical bugs affecting my gameplay have not been resolved. During recent attacks, the opponent's defensive troops failed to update as indicated by the game's reports of losses and injuries. This blatant inconsistency has cost me numerous troops and severely disrupted my ability to enjoy the game. I find it unacceptable that such fundamental aspects of gameplay are malfunctioning without any immediate resolution or meaningful support from your team. As a paying customer, I expected a flawless gaming experience, not one riddled with persistent bugs and technical failures. Compensation for lost troops will not suffice at this point. I demand a full refund for my purchases within your game. The persistent issues and lack of timely resolution have shattered my confidence in your ability to provide a stable and enjoyable gaming environment. I urge you to prioritize this matter and take immediate action to address the bugs affecting my account. I also request confirmation of my refund and an explanation of the steps you will take to prevent such issues from recurring in the future. This experience has left me deeply dissatisfied and frustrated. I expect a swift and satisfactory resolution to this matter to restore my faith in your game and its support services.

Developer Response ,

Dear Chief, we are sorry for the inconvenience. You may reach out to our Discord (@Whiteout Survival) Moderators with more details of the query regarding problems with customer support so that we can service you better. Thank you for your understanding and support.