WiZ Connected 4+

I got two WiZ lightbulbs at the clearance isle of my local store at $0.99. Now I think I know how they got there. The setup was tedious and took almost an hour as the lightbulbs refused to enter pairing mode. The app itself has some nice features, but they only work 10% of the time, with the bulbs randomly going offline way too often. Every time I try to do something with the light I see the “unknown issue occurred, try again later” message. EVERY. SINGLE. TIME. No matter if I want to change light color, mode, turn light on/off, go into settings, anything - there’s always an error message. The app is EXTREMELY poorly built. A lot of the buttons, instructions, graphics, menu items, etc. do not fit onto the screen and are not clickable. I can see a button that I want to press, but I only see the top few pixels of it and can’t click it. Most of the instructions (especially in pairing mode) only showed the first few words, the rest was off-screen, making the already painful pairing process even worse. A lot of the elements that are meant to be centered are all over the place. There are a lot of typos in the app interface. For reference, I’m using an iPhone 13mini, my WiFi is provided by the latest Spectrum modem.
A note to the dev team: if I don’t see significant improvement to the app within the next few months, I’ll be returning the lightbulbs to the clearance isle of my local store - where they belong - and advising everyone else on here to do the same.

Hi. Thank you for taking the time to share your experience with WiZ lightbulbs and our app. We sincerely apologize for the inconvenience you've faced, and we appreciate your feedback as it helps us identify areas for improvement. Kindly reach out to our support team as they will be more than happy to assist you further about your issue with the pairing difficulties, frequent disconnections, and the interface inconsistencies.

On your WiZ V2 app, head to Settings > Help Center. There, you can start a live chat with our support team.

After switching from the original WiZ app to V2, we have had nothing but issues. Most annoyingly is that I am the primary Owner. I then go through the steps to create a profile for my wife, share it with her and then everything is good for 2-4 days. Then when I go into the app to turn on or off lights, all my rooms I have setup(which the setup process is impossible at time) then grey out and it tells me that the owner has changed my accessibility or whatever. Go to my wife’s phone to access the app(who is set to owner as well) and then it does the same thing to her. Have to delete both setups on the phones, start the process all over and sometimes when trying to setup the bulbs, it will fail on finding the bulbs for 4-6 hours. I have to wait a day or 2 before WiZ v2 will FINALLY find the bulbs and let me add them back into my rooms. And yes, rooms. I have multiple rooms setup with this app and I have to go through the whole process each time this happens. And why are you guys limiting what settings I am able to set to the 4 quick buttons? I like having Night Light, Day Light and TV Time as easy access and I can only choose 2 of those for the easy access buttons. There is just so much wrong with this app. Please bring back the old app. This one is horrid. Oh and to boot, if you download the old app, that’s still able to be downloaded from the App Store, it just crashes out so you can’t use it.

Hi,

We appreciate you taking the time to share your experience. Please contact our support team so that we can better understand the situation and assist you further.

From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.

I was initially captivated by Wiz Lights, drawn in by the promise of a harmonious, connected home. Eagerly, I invested in a full suite of bulbs, anticipating a seamless integration. However, my experience has been tarnished by persistent crashes that necessitate a full system reset far too often. For a product positioned at a premium, the expectation is reliability, which, regrettably, has not been met.
The Wi-Fi connection, a critical component for smart lights, has proven to be disappointingly unstable. While I acknowledge that no technology is perfect, the challenges in rectifying these issues are disproportionate to the premium price tag these lights command. When operational, the brilliance of Wiz Lights is undeniable, yet the shadow of unreliability looms large, casting doubt on the product’s completeness.
Moreover, the color modes offered lack the dynamism and innovation one would expect. The current selection feels uninspired, with many modes appearing indistinguishable from one another. This is particularly disheartening given the potential for such a feature to elevate the ambiance of any space.
In conclusion, while Wiz Lights shine bright when they function as intended, the overall user experience is dimmed by technical difficulties and a lack of creative features. It is my hope that future updates will address these shortcomings, fulfilling the promise of a premium smart lighting experience.

Hi there User.

Thank you for sharing your detailed experience with WiZ Lights. We sincerely apologize for the challenges you've encountered and appreciate your thorough feedback.

It's disheartening to hear that your initial excitement for our product has been overshadowed by persistent crashes and Wi-Fi instability. To assist you on this, please reach out to our support team via the apps for urgent assistance on this matter. Open your WiZ Connected application, navigate to "Settings," and select "Help Center." From there, you can initiate a live chat with our support team or reach out via email (support@wizconnected.com), depending on your convenience and preference.

Thank you for your patience and understanding. We're dedicated to earning back your trust and delivering the seamless integration and brilliance you originally envisioned with WiZ Lights.