WiZ Connected 4+

Like others, I was a little hesitant to download the new app after some of the really raunchy reviews out there. But I realize time was running out and I had no choice so I took a deep breath and made the plunge. Everything works so well. And has so many new features that are really cool and really gonna make using the WiZ lights easier. I should say that I had my app on an Apple device and I use my Apple login. Maybe that makes a difference and makes the transition easier. I also realized that several years back when my father started using the lights (we had a shared Apple family account) there was an original set up that only had one light - our first WiZ lightbulb. But then there was a second account they had all the lights and all the configurations. I accidentally loaded the old account first and seeing only one light almost had a stroke, thinking all the other reviews were right. But then, after some thought and taking a few breaths, I signed out and resigned back in using the other account and everything appeared as it should and worked great. So maybe some of these negative reviews. The individuals have multiple accounts and they accidentally tapping into an old account. Just a thought. But so far the experience has been great and everything is working very well.

Hi.

Thank you for your detailed and insightful feedback. We're thrilled to hear that you've had a positive experience with the new app despite the initial concerns. Your insights about the potential for multiple accounts causing confusion is valuable and will help us improve the user experience.

If you need any help, please contact us by simply tap Settings, scroll down to Help Center, and click "Start Chat". We're here to help!

I was very skeptical about downloading this app after seeing the assortment of terrible reviews foe this app. I reluctantly decided to make the switch today and…..it was a flawless transition! I don’t miss the old app already. I don’t think anything was wrong with the old app but this one is just better.

My light seen much more responsive and there is way more functionality in this new app. It has features I didn’t even realize I was lacking in the old app. Also (ppl who have lots of bulbs) it transferred all of my settings and rooms from the old app without me having to reconnect a single light bulb (I have 10 by the way). I if you are worried about this, just make sure you have a log in created on the V1 app and then use the same credentials on the V2 app. I would do this before ever downloading and/or opening the V2 app.

In a nutshell I’m excited, in my case, none of the bad reviews were true. I don’t have to invest in another smart light ecosystem and I have a lot more functionality in this new app making things work faster and smoother. Oh and lastly, this app is not difficult to navigate at all. All it takes is a little common sense and exploration.

Hi.

First and foremost, thank you for leaving us a positive review and it means the world to us that you are enjoying using our products, application and services. We are constantly improving ourselves and your positive review will be of great help to us on our journey to greatness.

We will always be here for you and we are always ready to assist you if you encounter any issues at all in the future.

If you have any issues or have any other suggestions or feedbacks, feel free to contact us via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.

We are privileged to have amazing users like you and we would like to extend our deepest thank you for your continuous support.

I got two WiZ lightbulbs at the clearance isle of my local store at $0.99. Now I think I know how they got there. The setup was tedious and took almost an hour as the lightbulbs refused to enter pairing mode. The app itself has some nice features, but they only work 10% of the time, with the bulbs randomly going offline way too often. Every time I try to do something with the light I see the “unknown issue occurred, try again later” message. EVERY. SINGLE. TIME. No matter if I want to change light color, mode, turn light on/off, go into settings, anything - there’s always an error message. The app is EXTREMELY poorly built. A lot of the buttons, instructions, graphics, menu items, etc. do not fit onto the screen and are not clickable. I can see a button that I want to press, but I only see the top few pixels of it and can’t click it. Most of the instructions (especially in pairing mode) only showed the first few words, the rest was off-screen, making the already painful pairing process even worse. A lot of the elements that are meant to be centered are all over the place. There are a lot of typos in the app interface. For reference, I’m using an iPhone 13mini, my WiFi is provided by the latest Spectrum modem.
A note to the dev team: if I don’t see significant improvement to the app within the next few months, I’ll be returning the lightbulbs to the clearance isle of my local store - where they belong - and advising everyone else on here to do the same.

Hi. Thank you for taking the time to share your experience with WiZ lightbulbs and our app. We sincerely apologize for the inconvenience you've faced, and we appreciate your feedback as it helps us identify areas for improvement. Kindly reach out to our support team as they will be more than happy to assist you further about your issue with the pairing difficulties, frequent disconnections, and the interface inconsistencies.

On your WiZ V2 app, head to Settings > Help Center. There, you can start a live chat with our support team.