The wait is finally over, introducing Yale Cleaners' all new iPhone App featuring Extra Care! Our app has been totally redesigned with a completely new look and feel. It's loaded with lots of new fresh features and improvements. Plus, download or update Yale's app to receive $10 off your next dry cleaning purchase.
Yale Cleaners new app gives you real time access to your Yale Cleaners account. Features in this version include:
· Extra Care
· Order Status Updates
· Electronic Receipts
· Paperless Coupons
· My Closet - with Garment Photos
· Customer Feedback Center
· List of Yale’s Services
· Interactive Map of Locations
· Account Information and Preferences
(Note: To utilize most features in this app, you must have an active Yale Cleaners account. Accounts are free and easy to set-up, visit http://yalecleaners.com or any Yale Cleaners’ Location for details.)
Extra Care is a FREE service which allows Yale Cleaners’ customers to identify stains, missing buttons and add other one-time handling instructions for their clothing using Yale’s iPhone App. During every step of the cleaning process, our staff will identify, tag and strive to successfully fulfill Extra Care requests. When garments reach final inspection, Yale will record the outcome of Extra Care requests in our computer system. Customers using this service will be able to track the progress of their Extra Care requests using Yale's App.
Yale now offers paperless coupons! Each month, Yale’s best offers are automatically loaded right onto your phone. To redeem, simply show your Phone to Yale’s counter representative at time of pick up. (Push Notifications coming soon).
My Closet gives you the ability to harness the power of Yale’s custom bar-code computer system to track your wardrobe. My Closet is a complete list of all garments cleaned on your account. Select any item from the list to view that garment’s cleaning history, request Extra Care Service or attach a garment photo. Garment photos will appear throughout the app helping you identify which item is being referenced.
Track your dry cleaning and laundry order throughout the cleaning process. View ticket details and see your order total. The app will even send you a Push Notification when your order is completed and ready for pick up. If you have attached garment photos using My Closet, you will even be able to see which clothes are at Yale Cleaners!
Customer Feedback Center:
At Yale Cleaners, we are always looking for ways to improve. Using the Feedback center, customers are encouraged to give us their honest feedback. Your feedback goes directly to the owners and managers of Yale Cleaners and is used to evaluate what we are doing right and what we could do better.
We've fixed an issue that made it difficult for some users to log in to the app. We've also made a few other small fixes to improve your experience.
Ratings and Reviews
Works well overall but crashes when you try to select a type of stain under "special care."
I love this app, it totally changes the dry cleaning experience! Coupons save you a tone of money. I really like mark the spot, it’s so easy to communicate stains and missing buttons. It’s a must download.
Lost Groomsman’s pants
I brought 6 pairs of linen pants and one suit jacket to be ironed for my sons wedding party on a Monday morning. I went back at 4 to pick them up. The lady said all but one pair wasn’t ready. I told her I’d be back after 5 and I’d pick them all up together. When I went back she hung all of the stuff in my car. Fast forward to wedding day the next Sunday. My son was packing up his car and realized they shorted us a pair of pants. The pants were all ordered online from Perry Ellis and cost $90 and then they were all brought to a seamstress for alterations which cost an additional $40. We went into panic mode. Couldn’t get a hold of anyone at Yale cleaners . We searched the website for an emergency number, my husband drove to the store hoping he’d find an employee there. He did not so he then drove to the corporate office. My daughter found a girl on FB who had posted “This Bish just got a job at Yale Cleaners”. She told her our situation and she said she would try to get a hold of that store manager. (She never mentioned an emergency number she also never got back to us). We searched for the pants at the mall and thankfully Dillard’s had the identical pants and we had to do the hemming ourself, forget the tapered leg, that wasn’t happening 2 hours before the ceremony. On Monday I spoke to Jennifer the store manager (91st and Aspen in BA)the pants were in the lost pile and she told me I can have them. I told her they have been replaced and they should have to pay for the replacement pair and the alterations. She called her district manager who said since they have an emergency number on their website that we could’ve called and they would’ve sent someone to locate the pants that’s all they can do is return the pants to us and give us a $25 gift certificate. I have since gone to their website again to locate this emergency number and it is not anywhere to be found. I called Linda Shoeman the district manager and left her a message 4 days ago. She never returned my call. My Husband has been a loyal customer for 35 years. We are now looking for a new cleaners to do business with. I know accidents happen but lying about the emergency number and then not returning my call is unacceptable.
With Family Sharing set up, up to six family members can use this app.