Yelloh Delivery 4+

I love the way you went up on your prices, then put a dollar off, on sale! Prices are getting ridiculous! You don’t have yogurt type ice cream any longer! I used to get coupons in the mail! Not any more! What’s the problem? I have nothing to order. I’m lactose intolerant. The quick meals, would be nice, IF they were good! I tried the fish, the spaghetti, really don’t care for any of them, except the sweet n sour, which has too many peppers, hard chicken, so I’m at a loss, as to ordering! Beef tips n gravy aren’t bad, but really expensive. Add to your menu, but keep the pricing affordable. Your veggies are great, as is your chicken.

This review is not for the app, but for the service.

super disappointing first order with you guys! First there is only one day a week in my area to choose for deliveries. Fine, I’m in a rural area I can understand that. So I place my order with a full weeks wait for delivery, on the day of scheduled delivery I get an email that delivery date has been change to two days later. Call customer service to find out why it was changed and they assure me it is loaded on the truck and will be delivered that day & that the email and app were both wrong. So I wait all day, you guessed it. No delivery. So I wait another two days to when it was supposed to be rescheduled to. Finally comes at the end of the delivery window but two of my ordered items are out of stock, no notifications, no emails, no communication whatsoever. Mind you, I have the app, text and email notifications enabled. The driver was about the only good thing in the whole experience. He also told me that one of my out of stock items has been out of stock for two weeks so I should have never been able to order it it the first place. Seriously what is wrong with your systems that you are letting people order stuff that has been out of stock for 2 weeks and your customer service can’t accurately tell people when and why a delivery has been rescheduled?

I have been a customer for 20+ years, as my mother was before me. But that may be coming to an end. It seems that most times I review Schwann’s foods individually, I am asking that the sodium content be reduced. I’ve been pleading for years with the chefs and nutritionists:
PLEASE REVIEW AND REDUCE SODIUM CONTENT ACROSS THE LINE OF PRODUCTS!
Most of the prepared items would put even your average american diet eater in a HBP emergency. Really, no flavor would be lost…and most products would be much better, much tastier, much more palatable and overall improved, if the sodium were reduced BY HALF. Plus, Schwann’s would keep it’s faithful customers and likely gain many more.
I have never received specific feedback and do not know if my … and many other customers’… comments, specific to sodium count and over-spicing, are even read or considered. Your nutritional statistics are UNHEALTHY. With this generation’s focus on and need for better nutritional health, responsible food production demands that Schwann’s take action. Sure, convenience and freshness are great, but unfortunately, the lack of basic healthy nutrition in half the offerings (the prepared foods, coated meats, etc..) outweighs the benefits.
Thank you if you have read customers’ comments, considered them, and acted upon them.