YES Network 17+

Pick N’ Play

This Pick N’ Play game and the customer service is the worst I’ve ever seen. The company owes me $100 from 4-5 different contests and still has not paid me. Basically, I sign into the app with Apple ID Face Scan, I won $50, $10 & $20 with the Face ID Scan. Never got my email. Complained to Supoort about it and they claimed they’ve sent a email to claim my prize but they never did. I’ve emailed several times to the support and I even showed them the proof about my situation but still nothing done. I went with a new email & won $20 and I still did not get my prize even with a verified email. This app is the worst. The company owes me $100 and never paid. Update: Other Customer support from the YES Network helped me get my $80 that I won! They did it within a day. Their support was a easy 10/10 compared to the Pick N Play Support which was a 2/10.

Developer Response ,

Hi, We sincerely apologize for any inconvenience and disappointment this has caused you. Please submit a request to our support team appsupport@yesnetwork.com describing the issue so that we can investigate further. Thanks, YES Network Support

HORRIBLE APP - STAY FAR AWAY

I am absolutely shocked that a World Class organization like the New York Yankees is associated with this App. Yes Network rushed to go direct to consumer at the beginning of the season without working out any of the bugs that plague this application. As someone that works in tech, I’m really surprised that this got by any quality control. It’s glaring that it’s not about giving fans an app that works, it’s about the Yes Network investors lining their pockets to make up for lost revenue from all of the streaming platforms they couldn’t come to terms with. I’m done giving this a try, there are other alternative ways to watch the Yankees live without constantly being booted off in the middle of a game. Obviously, Yes and their investors have no solution to fix anything, the reviews are all 1 star and negative. You don’t care about fans and their experience, just their monthly payments. You should be ashamed of yourselves for continually pretending this is great live experience for fans, and the Yankees should be as well.

Class Act!!!

As in keeping with tradition and “Yankee Pride” the folks at YES have demonstrated excellence. To no fault of their own I signed up using Apple and a hidden email address.
Through great enjoyment of utilizing the app and watching games I learned to play in the their pick ‘em contest and actually won. Bc of the email address I wasn’t receiving my link to claim the prizes and got myself frustrated. But through contacting their support staff, the problem was resolved almost immediately and with great courtesy and professionalism and the same level of excellence that is expected from any organization affiliated with the New York Yankees and their brand!
Thanks YES Network!!!! You hit it out of the park! (Ok that was bad, I know! Lol)