YESOUL FITNESS 4+

Great bike, great features

Comparable bikes cost twice as much. My YESOUL bike is sturdy, and the app has everything you need. I normally set “just ride”and pedal out to Netflix on my tv. I’m really enjoying this bike. I’ve had it for about a month and have logged over 400 miles. My only complaint is that the stock saddle is rather puffy, and can chafe. I’ve swapped my saddle out with a true road saddle and it’s great!

Mostly OK

My YESOUL experience has been pretty good. The bike is pretty solid its not the greatest build quality but it is probably better than you should expect at this price point so that is a +.
Negatives - The app still has some bugs to work out. Part of me thinks it is trying to do too much and falls short in some areas. It is not as intuitive as it should be and there are multiple ways to access the same content.
Most of the instructors are excellent and the classes are a great workout, at least for a beginner like me.

The biggest most frustrating bug is that the app will crash when YESOUL pushes out an update. If you are in the middle of a class when it crashes you cannot just reopen the app and continue. All the data from that ride is gone too. I guess I could turn auto update off but I shouldn’t have to do that when no other app crashes when an update is available.

Last comment. The latest update says they will be starting pay for use/access program. I am very curious to see what the cost is and what remains free through the app. Having to use the app to connect to the bike wasn’t a concern when the content was free. Now that there will be charges, I wonder if I should have bought a different bike.

Yesoul bike- lack of Customer service

I purchased the Yesoul bike to start my bike workout journey. I am actually excited about my bike and was looking forward to using it. The bike was really easy to put together. The only thing is I haven’t been able to test the bike out yet because they failed to put the cord to turn it on in my box. I reached out to them several times via email because that is the ONLY way you can get in touch with them and they refuse to send the missing item. They are trying to make me purchase a cord that was missing. The bike is still under warranty (1 year). I have been going back and forth with them for some time now with no resolution. Horrible customer service experience. I will never purchase another item from this company again.

Developer Response ,

Dear valued customer,
I'm truly sorry for the distress this situation has caused you, and I appreciate your patience as we work towards a resolution. To ensure we address your concerns promptly and personally, please kindly leave your contact details – preferably an email address or phone number – here. Alternatively, if you feel more comfortable, you may reply directly to this message with your contact information, and I guarantee that it will be handled confidentially.
Our priority is to connect you with our dedicated customer support supervisor who will oversee the shipment of the missing power cord free of charge, in accordance with your warranty terms, and ensure you have a positive experience moving forward.
We value you as a customer and are determined to make this right. Looking forward to your prompt response so we can take immediate action.