Yoosee 4+

I was a little weary before setting up my camera when reading all the terrible reviews. I didn't run into any real issues. The first thing you need to do is install the camera via wired connection and follow app instructions. It connected right away. To connect wirelessly, you then need to use the connect wirelessly option in this order. Connecting wirelessly doesn't work unless you connect wired first. After installation, I tested and noticed it does work on phone data connection but is delayed. All functionality of the camera is as described and it's wonderful. Especially for the price. Don't let any of the bad reviews upset you. Most of the reviewers are probably impatient types who will jump on the complaint wagon before sitting down and technically figure something out on their own.

Many thanks for your feedback and understanding,any problems in the future,please feel free to contact us by e-mail to support@gwell.cc,thank you~

I never expected much from this app considering the camera I bought wasn't high end. I've had both for over a year now. In the beginning it was very hard to set up, but it process has improved (I've had to reset my camera numerous times, which I'll get to). Once I got it working and finally learned how to use it (after scrounging the web for tutorials), I was actually quite impressed with how user friendly the app was and how good the picture quality is. However, within the last couple months, things have seriously gone downhill. I constantly get network error messages, and I've had my internet provider techs come it and confirm my internet is working just fine - which I believe because I don't have issues with any other devices in my home. I have reset the camera and reset all of my settings, I have uninstalled/reinstalled the app, and I've even used it on different devices. For a while I was only having problems on my iPad, but now the app on my iPhone is giving me problems. Considering I use this as a baby monitor, I hope you understand my frustration! It continues to get worse, and I have reached out to the developers numerous times, only to receive the response "We'll fix it in our next update." Multiple updates later and I have more problems than before.... In a nutshell, I used to be impressed. Now I know why good quality, reliable cameras/monitors are much more expensive, which I will be investing in.

Thanks for your feedback！
In order to help you solve the problem as soon as possible,We hope to communicat with email or other methods:
Email:support@gwell.cc

I wrote the support email address on three different occasions when my camera would not work what so ever . I informed them that this camera is used to watch my newborn daughter so having it switch off in the middle of watching her was unsafe . I followed the steps to restart both my camera and router as instructed by the support email and was left even more frustrated . The second time that i sent an email I made sure to repeat that this camera is for a newborn . I told them that i expected some sort of reimbursement if not a whole new camera because this product was not free for me and now i cannot use it due to whatever issues this company seems to be having with their product . I was sent a reply apologizing for the issues and told to once again start over my router and the camera. This once again solved nothing. I will never EVER purchase from this company again and i definitely do not recommend . It’s worth it to purchase a more expensive camera especially if you’re using it for something as important as a newborn baby .

I am so sorry to bring you such big troubles,could you please reply the e-mail we sent to you so that we can figure out what's wrong with your camera?please :)
Wish you a great day~~