Yoti - Your digital identity 4+

When I first started using Yubo, I didn’t think I was going to be using this app like how I am now because a friend has recommended this app to me. That is why I put in a fake birthday. But now that I am on this app almost all the time and I have made friends on there, you guys locked me out of my account because you guys think I am a fake profile. I am unable to use Yoti considering I do not have a State ID, a driver license, nor a passport. I have followed all of the instructions when you are not able to use Yoti to verify your account now I am just waiting for you guys to respond to me to verify my account so I can talk to my friends again
Honestly, I feel as if this feature is unnecessary and stressful because why should I need to verify my identity?? You guys said you locked me out of my account due to “security reasons.” I think you guys should reconsider this feature. Thank you.

Hey, thanks for leaving your feedback and we're sorry to hear that you're facing issues. However, Yoti do not block any accounts. That would be something that Yubo has done. We simply work with Yubo in order to help them verify their users and get their accounts unlocked.

Unfortunately if you don't have any ID at this moment in time, we suggest getting in touch with Yubo directly as they will be able to offer you different methods of verification. Please be aware that it can take them up to 24 hours to verify your account. Thanks ^M

I just downloaded Yubo yesterday and I saw in my profile settings that you had to verify with this app to get the yellow check mark thingie. So I downloaded this app and got passed the 5-digit password no problem. But then when I tried to fill out my info, it said I needed a physical ID card. I only have a permit so I used that. Two problems: 1, my card is made vertically but the scanner is horizontal. 2, I tried two times to get my card reviewed and both times they said that it wasn’t approved. What the heck is up with that?? Both pictures came out perfectly! It could be because my card is printed vertically but you can still clearly see the text. Why can’t I just enter my stuff manually?!? Having to take a picture of my card is SERIOUSLY STUPID AND UNNECESSARY. And, having to be verified on Yubo is also SERIOUSLY STUPID AND UNNECESSARY. But I think if we were able to enter our info manually, all of us would have a much better time, and you would have much better ratings and reviews. Facts. I hope you guys take this into consideration because at this rate, no one will download this app or Yubo. I will be deleting both or them. 😡

Hey, Thanks for reaching out, In this instance it seems like you are trying to upload a type of document we don't support, you can find the documents we support in our FAQs at Yoti.com, equally we work with Yubo in order verify people's identities for them. In order to do this successfully we need to be able to verify your photo ID document, if we were to allow manual entry there is no way of ensuring that you are who you claim you are, again for more information please feel free to check out our FAQs at Yoti.com and for further methods of verification please get in touch with Yubo ^Jw

I have tried over 40 times probably to scan my drivers license & it’s a nightmare. my hands can be shaky sometimes & it scans it so fast that every picture keeps turning out blurry or the shiny film on the card makes it glare so that the app can’t see all of my cards information!!!! it is such a pain to get it scanned! & right when i think i got the perfect picture it gives me the error message saying that it won’t approve it!!!! my drivers license is BRAND NEW. there’s nothing wrong with it. there needs to be some changes with the automatic scan so that it’s more diligent. the format of my card doesn’t seem to be the same as the example either. one side is vertical and the other side is horizontal but it only shows a horizontal scan. it should have a feature so that it can be flipped vertically or horizontally for a better picture taking experience. it is so annoying sitting here behind the screen knowing dam well i’m a real person trying to get verified. please fix this! sorry but this app really got me heated. i was on it for almost an hour yesterday & tried again today! i got no luck.

Hi, thanks for your feedback. Sorry to hear that you faced such issues adding your license to your account. The app does support both horizontal and vertical licenses. We would be happy to investigate and help you get past this problem so get in touch with us by going to More - Get help within the app. ^