Love shoe shopping? Then you’ll love Zappos (an Amazon company)! Browse our selection of footwear & fashion and buy shoes (clothes, bags, and accessories) and clothes on the go. Get free Expedited shipping when you order with the app!
3 REASON TO LOVE ZAPPOS
FREE shipping & returns - no purchase minimum!
365 day return policy & 24/7 customer service
Selection of style & size - from sneakers to heels, wide or narrow
We’ve got everything to satisfy your shopping needs: from on-trend sneakers to stylish flats and comfy boots. In the mood for more shopping? Take a look at our clothing, bags & accessories, too.
• Shop your favorite brands right here - Nike, Adidas, Converse, Clarks & many more!
• Out of stock? We’ll notify you when they’re available again!
• Not the right fit? Manage your returns with the app!
SEE IT, LOVE IT, BUY IT
• View high-definition, zoomable product pictures & videos
• Share products on Facebook, Twitter, Email & Text Message
• Order via the app for FREE Expedited shipping
Download Zappos for easy shoe and clothes shopping. Experience our world-class customer service and features. Track your order on a map, manage your account and save your searches.
We love hearing your ideas and making them come to life. Leave us a review and let us know yours!
Fixing some problems with checkout.
Ratings and Reviews
I purchase a lot of shoes and clothing from Zappos and have never had a bad experience. Great selection from the major brands, fair prices, amazing delivery speed, and effortless returns FOR 365 DAYS!. The app is effortless to use and the website makes it a breeze to go back and see how and when you ordered or returned items, to update personal and financial information, and to check on rewards points earned. Reimbursement for returns is extremely quick, the best I have encountered from any of the several companies that I order from routinely. Customer service is readily available by phone, chat, and e-mail. On the rare occasions I have needed to contact them they have been knowledgeable, helpful, and friendly. Having spent my working years as a research scientist I know you are supposed to discuss the pros and cons of everything. However, when it comes to Zappos I am hard pressed to identify any significant cons. Keep on your current path and I will continue to be a repeat customer.
“Add to List” Banner Lag
When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait.
It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.
Developer Response ,
Hi sbtokarz! I completely agree. We recently removed it when you hit the heart on the top right. Thank you for the review!
Slick app. Incredibly helpful live chat service.
I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term!
I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes.
I don’t normally agree to review apps, but this experience warranted it!
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Zappos IP, Inc.
- 18.4 MB
- Requires iOS 12.1 or later.
- Requires iPadOS 12.1 or later.
- iPod touch
- Requires iOS 12.1 or later.
- Requires macOS 10.15 or later.
- Apple TV
- Requires tvOS 13.0 or later.
- Age Rating
- © 2009-2020, Zappos LLC or its affiliates
With Family Sharing set up, up to six family members can use this app.