ZenHotels — Отели и Гостиниц‪ы‬ 4+

Was skeptical but luckily surprised!

I was skeptical booking through this website because the price they were offering for the hotel I stayed at in Las Vegas was almost too good to be true. But I took the risk and I’m glad I did! They give you the total price right before you book and will tell you there if you have to pay any resort fees once you arrive and thankfully to my surprise it was all accurate and I got a great hotel for a great price!

Refund request

This is to alert Everyone. I recently purchased a room, where it clearly stated that I would be able to cancel if done before November 17, with a complete refund.
Well come to find out. The cancellation policy on my booking email was in a completely different language.
Apparently once you purchase you room. The information changed and so is a language you won’t know so that it now states.
My entire email was in English, except that part. What a coincidence. So, I tried to reach out to the company and just got the run around from the person who was handling my situation.
This is very frustrating and disappointing. It’s like a scam, fraudulent behavior, dishonest.
I asked to speak to a manager and the call/chat was disconnected.
I have yet to get an answer or a refund.
So please be aware of you booking email and check the cancellation portion where it changes into a different language. You can take screenshots, etc and they will not honor it.
At least that was my experience.
This was my first time using this app.
Do not recommend.

Ответ разработчика ,

Hello! We are sorry for any inconvenience that could have been caused. Could you please provide your booking number so we can assist you?

Fraud

After reading the previous reviews, I realize that my experience is not alone. There is technical error and wrong rooms were booked.

Although it takes 5 hours to solve the incident during the vacation. The problem is finally solved. Thanks a lot to Alyona R. who helped.