Zillow 3D Home Ratings and Reviews

Coming along, but useful

Using the app is pretty intuitive but there are a number of quirks that still need refining, like not being able to reposition the image orientation in post-production, having to set a timer if you walk too far away from a camera, and not always having the app recognize your location. The biggest one is not having control over which 360 images Zillow adds to the listing previews. Otherwise, feels like it’s getting better and is worth using!

Developer Response ,

Hi O'Levis. Thank you so much for your feedback. We appreciate your ideas. We are constantly testing and iterating on our product and will take your ideas under advisement.

Very good

Putting together in interactive tour with just an iPhone (or a 360° cam and tripod for even better results) in just about an hour is totally possible. Once I link two rooms why not have the app automatically create an editable link back by default..? I also think that being able to add 3D-labels to objects would be great (although placing them correctly in 3D space might be a challenge). Still not sure how several panos within one room/area are supposed work when it comes to linking..? Also, none of the examples appear to demonstrate the 2D floor plan created with markers, why..?
I also don’t understand why adding a pano after the fact destroys all links, seems unnecessary.
But all that said, great offering for free!

They aren’t progressing

This app was hard to deal with from the very beginning. It’s almost like they didn’t want to beta test before launching. Now those bugs are out, but here is why my rating is low...

1) I had to buy a used ipad because they don’t support Samsung even though Samsung is the most popular phone brand at 20% of the market and apple only at 14.

2) the user can’t edit paths when the tour is complete. Other apps allow me to edit the paths myself. Since Zillow doesn’t know where some rooms lead, you run into dead ends A LOT.

3) They aren’t improving these things, yet they also don’t allow you to embed 360 tours from other brands so you are stuck using a subpar app.

4) I have been using them since the start and had my “Zillow certification” status for 3 or 4 years. even though I am the same owner of a different company, I am forced to reapply for the cert again AND now instead of just uploading videos, they changed their rules to require 360 uploads. Why require something when people sometimes prefer not to use your app for it?

The only reason I use this app is because about half of my agents want these tours on Zillow as well

Developer Response ,

Hi MedicLamb, thank you for your thoughtful feedback. We appreciate to hear from you.
And we have good news, you can edit paths (we call them arrows) - find more information here: https://www.zillow.com/marketing/your-3d-home-dashboard/ . We are sorry you had a subpar experience with your certification - please reach out to 3dhome@zillowgroup.com, we will be happy to be of assistance.

Horrible. Won’t connect with listing

The app is easy to use. Very easy. However, Zillow is more often than not unable to match the tour with the listing. Zero of the dozens of Zillow tours that I have uploaded have connected the way they are supposed to. Every single time I upload a Zillow tour, I have to contact Zillow support to have them assign the tour to the correct address. Even when I copy the address from the live listing, Zillow can’t automatically match it up the way it is supposed to. And, sometimes it takes several days and even up to a couple of weeks for support to match the tour to the listing.
Email support with Zillow is next to nonexistent, so that makes linking these tours to the right listing almost impossible. Good luck because most of my clients now hate using Zillow because of this very reason.

Developer Response ,

Thank you for your feedback. We are constantly iterating and optimizing the address association features. We apologize for not having provided a stellar experience. We have informed the email support team and are looking into the issue of response times.

Good product

I use the Zillow 360 app with the Theta S camera for real estate tours and it does a fair to good job depending on the paint colors in the home. If the home has dark colors the results will be fair and if light or white colors it will be good. If the kitchen cabinets look a slight orange ( which many do ) the results can be a garish orange color which you can’t change in the app. This brings me to my main negative point, there is absolutely no way to make needed adjustments in the app such as white balance which makes a huge difference in the final results. That and a battery that’s a little small. If you shoot mostly newer homes with brighter colors you will like this app with this camera.

Really bummed that I can’t upload my own 360 photos

I have a gear 360 camera, which supports, google street view connections and I hate how I’m limited on the compatibility of cameras! It is super dumb that I would have to buy a really expensive 360 camera in order to use a free app! Please add google street view compatibility, and add 360 photo uploads! How can you develop a whole algorithm to stitch iPhone photos to a 360 photo but not have the option to upload a pre-processed 360 image! please consider these changes!

The latest update left me high and dry...

Bought a new iPod touch 7th gen two days ago for use with Zillow and other equipment that has iOS requirements. When to do a couple of tours this morning and the app would not load. Uninstalled the reinstalled several times. Restarted several times to no avail. Had to have my wife bring me her iPad that was working with the ap. Double checked the requirements for the latest version and I was using iOS 12.4 and the Zillow app requirements say it only needs 12.2. In an effort I went ahead and updated my iOS to 13.5 which did finally fix my issue but left me high and dry in front a client. You should never put your photographers in that situation. You get only 1 star.

Developer Response ,

Hi gladiatormohaa - we apologize. We found a bug that happens on iOS 12 (iOS 13 works). We are currently working on a fix for this problem and will release the fix as soon as possible - Thank you for bringing this to our attention.

Does not work with iPhone 11

Tried for an hour to get this app to function as advertised after watching 4 different utube instructionals. Nothing worked in taking a pano using the app. Even called Zillow and got a voice message saying they would call me back. Still waiting to hear back from them. I even emailed an inquiry and have yet to get a response. This home marketing tool has very limited adoptions and use. Strategically it make amazing so much sense to use it but not if users can use easily and in fighting to get it to work. Very disappointed.!

Crashes and tour is not editable

Uploaded a 3D tour using my Ricoh Theta Z1 a couple weeks ago, it processed and uploaded to the listing as normal (been doing these for YEARS). This time, the app crashed every time I tried to reposition arrows and correct things like I normally do. Today I tried re-uploading a tour using my iPhone 14 Pro. Same deal. Processed (took much longer), uploaded each scan and then posted to listing. No views, crashes every time I try to use it like a public user and can only edit one or two arrows before it crashes.

Developer Response ,

We’d like to hear more about your experience – would you mind sending a few additional details to appstorehelp@zillow.com?

4.15 Broken

Update is broken - don’t update to this one. Wasted over an hour today trying to capture a home (and an hour’s worth of Ricoh Theta Z1 battery life... which is grueling for this business with limited battery). After capturing one pano, screen just stalls waiting for capture to send from Z1 to phone, loading loading loading...) Shut off phone, hard reset on 360 camera... nothing. Wish I could roll back to previous version. Property was over an hour from my office so getting the 3D Home boost is going to be a pain. Zillow - please fix asap!!

Developer Response ,

Thanks for flagging this for us. Mind email appstorehelp@zillow.com? A team member will be in touch shortly.